Heather Kindred
Glendale
Summary
Dynamic General Manager with proven success in enhancing operational efficiency and service quality in the restaurant industry. Expertise in team building, problem resolution, and training development drives employee engagement and customer satisfaction.
Results-oriented leader with extensive experience in operations management and team training. Known for streamlining processes and managing inventory to reduce waste, contributing to improved profitability and enhanced customer experiences in the restaurant sector.
Overview
27
27
years of professional experience
Work History
General Manager
Opa Life Greek
Glendale, AZ
03.2022 - 04.2026
- Led operational improvements, enhancing efficiency across all restaurant functions.
- Developed and implemented staff training programs to elevate service quality and customer satisfaction.
- Managed inventory control systems, optimizing stock levels and reducing waste.
- Oversaw financial reporting processes, ensuring compliance with budgetary guidelines and profitability targets.
- Cultivated a positive work environment, fostering team collaboration and employee engagement initiatives.
- Analyzed customer feedback to refine menu offerings and enhance dining experiences.
- Oversaw daily operations to enhance service quality and customer satisfaction.
- Implemented training programs to develop staff competencies and improve retention rates.
- Streamlined inventory management processes to reduce waste and optimize supply chain efficiency.
- Analyzed sales data to identify trends, adjusting menus and promotions accordingly.
Bartender Shift Manager
Native Grill & Wings
Glendale, AZ
01.2019 - 03.2022
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored junior bartenders on drink preparation and customer service standards.
- Managed inventory control, reducing waste through efficient stock management practices.
- Developed drink specials to enhance customer experience and drive sales growth.
- Coordinated staff schedules to optimize service levels during peak hours.
- Implemented training programs that improved team performance and consistency in service delivery.
Bartender
Jo Joes
Mesa, AZ
01.2001 - 01.2005
- Crafted and served diverse cocktail and beverage selections to enhance customer satisfaction.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Trained new bartenders on operational procedures and customer service standards.
- Created innovative drink specials based on seasonal ingredients and customer feedback.
Bartender
American Legion
Mesa, AZ
07.1999 - 01.2001
- Maintained cleanliness and organization of bar area to comply with health regulations.
- Developed strong relationships with regular customers, boosting loyalty and repeat business.
- Collaborated with kitchen staff to coordinate food and drink pairings for events.
- Implemented efficient workflow processes during peak hours to reduce wait times.
Education
High School Diploma -
North Canyon High School
Phoenix, AZ05-1998
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Payroll
- Ordering
- Effective leader
- Efficient multi-tasker
- Time management
- Training and coaching
Timeline
General Manager
Opa Life Greek
03.2022 - 04.2026
Bartender Shift Manager
Native Grill & Wings
01.2019 - 03.2022
Bartender
Jo Joes
01.2001 - 01.2005
Bartender
American Legion
07.1999 - 01.2001
High School Diploma -
North Canyon High School