Heather Kozak
Quartzsite
Summary
Dynamic Assistant Manager with proven expertise at Family Dollar, excelling in customer service and team leadership. Enhanced operational efficiency through effective staff training and problem-solving, resulting in improved customer satisfaction. Skilled in money handling and fostering strong customer relations, driving sales performance and loyalty in a competitive retail environment.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Family Dollar
Ehrenberg, AZ
01.2023 - Current
- Assisted in managing daily store operations, ensuring efficient workflow and customer satisfaction.
- Trained new team members on operational procedures and company policies to enhance service quality.
- Monitored inventory levels, coordinating stock replenishment to maintain product availability.
- Implemented visual merchandising strategies to optimize product displays and drive sales performance.
- Resolved customer inquiries and complaints promptly, contributing to a positive shopping experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Manager
Arizona Oasis Rv Park
Ehrenberg, AZ
06.2020 - 10.2022
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Developed and maintained strong relationships with RV Park guests, offering personalized service that created loyalty and encouraged word-of-mouth referrals.
- Enhanced customer satisfaction by implementing efficient check-in and check-out procedures.
- Resolved guest concerns promptly and professionally, leading to positive reviews and repeat business.
- Optimized reservation system to enhance guest experience and maximize available spaces efficiently.
- Established strong relationships with local businesses, promoting the RV Park as a preferred destination in the area.
Substitute Teacher
Paris Elementary School
Paris, ID
09.2016 - 05.2019
- Assisted in managing daily store operations, ensuring efficient workflow and customer satisfaction.
- Trained new team members on operational procedures and company policies to enhance service quality.
- Monitored inventory levels, coordinating stock replenishment to maintain product availability.
- Implemented visual merchandising strategies to optimize product displays and drive sales performance.
- Resolved customer inquiries and complaints promptly, contributing to a positive shopping experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Tongue Point
Astoria, OR07-2003
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Retail operations
- Goal setting
- Staff supervision
- Staff training and development
- Team motivation
Timeline
Assistant Manager
Family Dollar
01.2023 - Current
Assistant Manager
Arizona Oasis Rv Park
06.2020 - 10.2022
Substitute Teacher
Paris Elementary School
09.2016 - 05.2019
High School Diploma -
Tongue Point