Heather Lawrence
Chandler
Summary
Experienced IT Program/Project Manager with diverse knowledge and skill set in Information Security and IT Infrastructure. Successfully deployed and managed projects in Finance, Manufacturing, Information Systems, Human Resources, Infrastructure, and Security. Proficient in requirements gathering, project charters, and project plans. Led cross-functional groups including InfoSec, Infrastructure Support, SAP Basis, Database Administrator, Web Hosting, Sales, HRIT, and PMO. Projects executed using standardized/best practices approach, utilizing Waterfall and Agile project methodologies.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Infosec Project Manager (Security & Governance)
PulteGroup / Spotlight (contract)
01.2023 - 08.2023
- Created and managed information technology security and governance roadmaps.
- Organized and managed team workloads to align with the security roadmap.
- Engaged stakeholders in security project discussions to align expectations and gather feedback.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency and resource availability.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Collaborated closely with senior management to align project objectives with strategic company initiatives.
- Provided detailed project status updates to stakeholders and executive management.
- Coordinated with external vendors for demo's on new products and to ensure deliverables met project specifications.
- Created detailed schedules for project milestones to ensure timely completion.
- Created and maintained detailed project charters and project plans.
- Trained and motivated teams by changing processes to include working in sprints, daily stand ups, giving positive feedback, and implementing Azure Dev Ops tool to create stories, backlog, and illustrate progress.
- Facilitated workshops to collect project requirements and user feedback.
- Guided team members in prioritizing tasks to align with project objectives.
- Enhanced project visibility, implementing dashboard and reporting tools for real-time progress monitoring.
- Conducted quality assurance checks throughout project lifecycle to maintain high standards.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Drove numerous IT Security projects with the team:
- Privileged Access Management (PAM), Cloud SIEM (Sentinel1), Web Application Protection (Front Door), Security Awareness, Vulnerability Management Program, M365 Data Classification, Security Orchestration, Automation and Response (SOAR), Local Admin Removal, Static Application Security Testing (SAST – Tenable WAS), Dynamic Application Security Testing (DAST - Tenable), Architectural Review Process, Cyber Security Roadmaps, Update Incident Response Playbooks, Security Scorecard Clean-up & Reconciliation, Cyber Security Maturity Assessment (NIST Controls), PII Data Mapping and Progressive Discipline for failures on numerous phishing failures
Infosec Program Manager II
Shutterfly
11.2019 - 07.2022
- Built strong relationships with stakeholders for collaborative project success.
- Addressed stakeholder concerns with tailored solutions to enhance satisfaction.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Met with project stakeholders and cross functional teams on regular basis to assess progress and make adjustments to reduce risk.
- Redefined process for Governance & Compliance to ensure risk remediation was completed within sprints.
- Developed comprehensive project roadmaps for both Architecture and Application Security by aligning stakeholder goals and market trends.
- Coordinated team efforts for project milestones, driving engagement and accountability.
- Facilitated working meetings and conducted one-on-one training to educate team members on using JIRA and writing effective stories that aligned to the roadmap.
- Trained teams on JIRA process, coached and provided developmental support.
- Leveraged technology tools for enhanced project tracking, burndown, reporting, and information sharing among team members.
- Developed mitigation strategies for project risks to ensure continuity and success.
- Participated in pilot tests and revised programs based on feedback and results.
- Managed multiple strategic security projects with numerous sub-projects or workstreams.
- SSO, MFA, VPN replacement (Zscaler), AWS cloud migration, NowSecure for Mobile Applications, Springboard updates, Prevoty implementation for externally facing applications, WIFI Auth migration, Cleaning up sensitive credentials in repositories, Architecture reviews, Checkmarx migration from on prem to cloud, Password tool exploration (LastPass), Hi Trust compliance, Firewall audits and rule review, Logging parity (Splunk), AWS static key removal and prioritized and resolve critical application issues (Checkmarx, HackerOne, LOG4J and Snyk)
Sr. IT Project Manager
Honeywell-Resideo / BEPC Inc. (contract)
02.2018 - 05.2019
- Collaborated with cross functional teams on a 4.5-billion-dollar spin off business from Honeywell.
- Responsible for the migration of all employee OneDrive accounts and 1200+ On Prem and Online SharePoint sites; Day 1 and Day 2 activities.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Partnered with businesses to gather requirements and create solutions.
- Collaborated with all IT workflow teams to ensure all predecessor tasks were completed on time and information was correct in Active Directory.
- Streamlined project delivery by implementing Agile methodologies and improving collaboration among team members.
- Communicated project progress, providing transparent updates and managing stakeholder concerns for system integrations.
- Collaborated with external partner (TCS) to migrate SharePoint workflows from Nintex to AgilePoint
- Collaborated with finance team; created cost plans and monthly forecasts.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Effectively communicated with all stakeholders, domain leaders and customers.
- Provided detailed project status updates to stakeholders and executive management.
- Prepared status updates and burndown charts for business leads and stakeholders
- Devised test plans to validate accuracy of IT projects.
- Collaborated with team to create the MX record transition plan
- Migrated O365 products for all executive management with white glove treatment (Outlook, OneDrive, Skype, and MS Intune migrations)
- Evaluated and created all end user documentation and communications for the SPIN transition (Bit titan, Outlook Profile, OneDrive, Skype, SharePoint, MS Teams, MS Intune for Android, and Apple products & FAQ’s).
- Worked with HR, HRIT & IAM teams to resolve all issues with scripting to ensure data integrity.
- Assisted end users with migration of email, Skype, and mobile devices from Honeywell to Resideo.
- Hosted daily stand-up calls with HR, Exchange, IGA, Skype and IAM teams to repair user accounts that had been broken during the migration.
Sr. IT Project Manager
Honeywell Aerospace / BEPC Inc. (contract)
06.2017 - 12.2018
- Directed design implementation following governance and PMO best practices.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Communicated project progress, providing transparent updates and managing stakeholder concerns for system integrations.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Built and maintained strong relationships with stakeholders, application users and program owners resulting in increased trust and collaboration on future projects.
- Collaborated QA and validation of programming code.
- Streamlined project delivery by implementing Agile methodologies and improving collaboration among team members.
- Provided weekly detailed project status updates to stakeholders and executive management.
- Facilitated daily scrum sessions to monitor project progress and resolve any issues with the business and NTT Data.
- Coordinated task assignments, ensuring balanced workloads and timely completion of deliverables for development sprints.
- Hosted requirements (user story) meetings with the business and solutioning teams.
- Ensured that sprint milestones were completed on time.
- Re-prioritized backlog when needed with the product owners.
- Developed and distributed communication plans for end users.
- Created process documentation/user instructions for UAT and end users.
- Created issue tracking log and monitored/updated status.
- Documented daily and weekly progress updates for upper management and stakeholders.
IT Project Manager
Hewlett Packard Enterprise /KForce (contract)
02.2017 - 04.2017
- Created project charter and project plan with timelines and milestones for MS Intune.
- Hosted daily stand-ups for status updates with vendors and security team.
- Developed communication plans for Intune/Datalert and AirWatch projects.
- Created MS Intune process documentation/user instructions for iOS and Android.
- Provided detailed project status updates to stakeholders and executive management.
- Created issue tracking log and monitored/updated status.
- Collected user experience feedback.
- Documented AirWatch and Intune differences (pros and cons).
- Managed the mandatory AirWatch migration for21,047 HPE corporate phones.
- Proved successful working within tight deadlines and a fast-paced environment.
IT Project Manager
BK Global Solutions
01.2016 - 01.2017
- Created project charters with timelines, milestones, and Gantt charts.
- Hosted daily stand-up meetings for status updates.
- Created and tracked all resource allocations to ensure tasks would be completed by the milestone dates.
- Developed training plans for new applications (WIN10, Office2016, Skype for Business, OneDrive for Business) in Brainstorm training platform.
- Developed communication plans for all new project deployments (Coming Soon, Day of Deployment and Post Cutover).
- Prepared bi-weekly status reports for the IT Directors.
- Office365 Deployment - Successfully managed global deployment pilots for two corporations simultaneously to move over to cloud services.
- Skype for Business implementation – Managed a global pilot deployment for one large corporation.
- Office2016 implementation - Managed multiple migrations from Office2007 &2013 over to Office2016.
- Windows10 Upgrades - Managed pilot deployments with over400 users within two large corporations.
- Created FAQs for issues that were commonly reported.
- OneDrive for Business implementation - Managed WIN7 deployments of OdFB and the migration of all unsecured Google Drive data over to the new cloud-based application.
- Microsoft Intune implementation - Managed a global account pilot to migrate over all wireless devices from Mobile Iron and Active Sync to using cloud-based Intune Mobile Device Management (MDM) system on MS365 (EMEA, APAC, AMCS).
SAP, Database and Web Project Manager
Fujitsu North America (Honeywell Account)
01.2012 - 01.2015
- Project Manager for SAP, Oracle, SQL, and Web services.
- Reviewed customer solutions: obtained estimates and created proposals/quotes for all infrastructure service requests.
- Ensured all projects were delivered on time and within budget.
- Managed team meetings to track the status of each active ISR and reported to the business.
- Assigned resources and expedited projects identified as high priority.
- Improved client satisfaction rates by consistently delivering projects on time and within budget.
- Created notice of completion letters and monthly invoices for customer.
- Tracked all Server, Web services, Databases and Central Instances (builds and decommissions) for billing purposes.
- Created and updated process documents and trained personnel on the procedures.
- Ensured deliverables met defined requirements requested by Honeywell.
- Managed numerous large, medium, and small projects at Honeywell simultaneously;988 projects in total.
- Assisted in contract negotiations.
- Managed the monthly baseline of servers, databases, CI’s and created support invoices.
- Updated and distributed monthly/weekly reports for management and customer.
- Built and maintained strong relationships with stakeholders by providing regular progress updates and addressing concerns promptly.
Education
Bachelor of Science -
Arizona State University
01.1999
Skills
- Manage multiple deliverables
- Project planning
- Project scheduling
- Project development
- Project management
- Procedure development
- Project tracking
- Team collaboration
- Stakeholder communications
- Risk management
- Agile, Lean and PMO best practices
- Cross-functional collaboration
- Coaching and mentoring
- Team bonding
- Processes and procedures
- Conflict management
- Project closure
- Agile methodology
- Productivity improvement
- Performance improvements
- Compliance monitoring
- Resource allocation
- Requirements gathering
- Progress reporting
- Mergers and acquisitions
- Vendor management
- Systems installation, configuration, and upgrades
- Document management
Certification
ITIL Foundation Certification – September2014
DELIVER BUSINESS VALUE BY
- Defining and aligning teams, technology, processes, services, and operations with evolving business and regulatory goals.
- Assembling, leading, and mobilizing global teams in support of applications and projects. Constant, iterative, focused.
- Building critical relationships with customers and stakeholders to identify needs, define solutions, and solve issues.
- Leading large-scale transformation, automation, innovation, integration, and conversion initiatives across enterprises.
Timeline
Infosec Project Manager (Security & Governance)
PulteGroup / Spotlight (contract)
01.2023 - 08.2023
Infosec Program Manager II
Shutterfly
11.2019 - 07.2022
Sr. IT Project Manager
Honeywell-Resideo / BEPC Inc. (contract)
02.2018 - 05.2019
Sr. IT Project Manager
Honeywell Aerospace / BEPC Inc. (contract)
06.2017 - 12.2018
IT Project Manager
Hewlett Packard Enterprise /KForce (contract)
02.2017 - 04.2017
IT Project Manager
BK Global Solutions
01.2016 - 01.2017
SAP, Database and Web Project Manager
Fujitsu North America (Honeywell Account)
01.2012 - 01.2015
Bachelor of Science -
Arizona State University
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