Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Heather McEntire

Phoenix,AZ

Summary

Dynamic, adaptable professional with extensive experience in supporting the public safety industry through thoughtful collaboration and data-informed project delivery. Proven track record in cross-functional collaboration and relationship management with law enforcement agencies. Skilled in data analysis using SQL and Power BI, delivering impactful training programs and public-facing content that enhance customer satisfaction and drive strategic initiatives.

Overview

10
10
years of professional experience

Work History

Director of Customer Engagement Strategy

Wrap Technologies
09.2019 - Current
  • Promoted from Training Coordinator and Training Manager.
  • Cross-functional role to improve law enforcement customer engagement across Training, Sales, and Marketing departments.
  • Served as the Training Department's main point of contact for law enforcement customers.
  • Established the Training Department's operational policies and procedures. Identified and implemented automations to enhance efficiency.
  • Developed a variety of internal and external facing data products to support customers and drive company strategy. Products ranged from relational databases to analytical products like PowerBI dashboards.
  • Produced public-facing content including law enforcement training curriculum and marketing materials.
  • Created and managed the company’s Learning Management System to provide resources and interactive online learning opportunities to law enforcement trainers.
  • Managed 25 active and retired law enforcement contractors to deliver domestic and international law enforcement field training.

Research Analyst

TekSystems (Contracted to LexisNexis Risk Solutions)
06.2019 - 09.2019
  • Developed and conducted data analysis projects to improve data quality in the WorldCompliance anti-money laundering database utilizing tools including SQL and Tableau.
  • Managed two international field offices responsible for initial research and data entry into the WorldCompliance product.
  • Responded to law enforcement and financial customer inquiries regarding data products.
  • Left position due to job offer by Wrap Technologies.

Project Coordinator, Conflict Security & Stability

United Kingdom Foreign Commonwealth Office - Overseas Territories Directorate
06.2015 - 06.2019
  • Designed, delivered, and monitored a wide portfolio of technical law enforcement capacity and capability building projects for the UK Caribbean Overseas Territories & Bermuda with an average annual program budget of $2.5 - $3 million.
  • Chaired multiple law enforcement technical working groups.
  • Produced policy, strategy, and briefing papers for audiences including the UK Attorney General, Territory Governors, and Commissioners of Police.


Education

Master of Arts - International Administration

University of Miami
Miami, FL
12-2014

Bachelor of Arts - Political Science & French

College of Charleston
Charleston, SC
12-2010

Skills

  • Multi-tasking and cross-functional collaboration
  • Law enforcement communication and liaison
  • Relationship management with government agencies
  • Qualitative and quantitative research
  • Public speaking and training
  • Excel, Power BI, and SQL
  • Canva, Photoshop, Illustrator, Premiere Pro, After Effects

Languages

French
Professional Working

Timeline

Director of Customer Engagement Strategy

Wrap Technologies
09.2019 - Current

Research Analyst

TekSystems (Contracted to LexisNexis Risk Solutions)
06.2019 - 09.2019

Project Coordinator, Conflict Security & Stability

United Kingdom Foreign Commonwealth Office - Overseas Territories Directorate
06.2015 - 06.2019

Master of Arts - International Administration

University of Miami

Bachelor of Arts - Political Science & French

College of Charleston

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Heather McEntire