Heather Penwell
Maricopa
Summary
Accomplished Office Manager/Admin Assistant with a proven track record at DrivingMBA, adept in office management and customer service. Excelled in maintaining confidentiality, enhancing team productivity by 30%, and ensuring seamless onboarding. Skilled in MS Office and organizational tasks, I fostered exceptional client relations and streamlined administrative processes.
Overview
13
13
years of professional experience
Work History
Office Manager/ Admin Assist
DrivingMBA
04.2016 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed scheduling and coordination of all employees, and clients.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Security Officer
Allied Barton
07.2013 - 10.2015
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Security Officerrrrr
Bolt Security
05.2012 - 06.2013
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
- Kept team compliant with security protocols and appearance standards.
Education
Bachelor of Science - Health Care Dministration
Pima Medical Institute
Mesa, AZ06-2015
No Degree - MedicalAssistant
Pima Medical Institute
Mesa, AZ04-2013
Skills
- Customer service
- Office management
- Organizational skills
- Office administration, Administrative oversight
- Customer relations
- Billing, Payroll processing
- Scheduling and calendar management, Data entry
- Clerical support
- Scheduling
- Scheduling coordination
- Computer skills
- MS office
Timeline
Office Manager/ Admin Assist
DrivingMBA
04.2016 - Current
Security Officer
Allied Barton
07.2013 - 10.2015
Security Officerrrrr
Bolt Security
05.2012 - 06.2013
Bachelor of Science - Health Care Dministration
Pima Medical Institute
No Degree - MedicalAssistant
Pima Medical Institute
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