Heather Stanaford
Glendale
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
29
29
years of professional experience
Work History
Store Manager / Store Manager Trainer
Claire's
Arrowhead Towne Center Glendale Arizona
07.2020 - Current
- Managed the highest volume store in Arizona for 5yrs. With strong focus on KPI's, sales goals and customer satisfaction. Maintained a position in the Company Top 20 Stores list each year.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Store Manger Trainer for the state of Arizona
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Multi Store Manager / Store Manager Trainer
Claire's
Anthem Arizona / Phoenix Arizona
09.2014 - 07.2020
- Successfully met and exceeded Sales Goals for both locations consistently
- Increased overall store performance by implementing effective sales strategies and staff training programs.
- Achieved consistent sales growth across multiple locations through proactive team leadership and effective marketing initiatives.
- Trained all new Store Managers for the state of Arizona
Assistant Store Manager / Acting Store Manger
Claire's
Arrowhead Towne Center Glendale Arizona
07.2013 - 07.2014
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Store Manager
Razmataz
Glendale Arizona
02.2004 - 02.2013
- Managed a multi million dollar furniture and home accessories store
- Duties included managing the warehouse inventory, deliveries and staff
- Worked closely with clients, designers and dealers
Assistant Store Manager
Charlotte Russe
Arrowhead Towne Center Glendale Arizona
11.2002 - 10.2004
Fashion Consultant
Victoria's Secret Catalogue
Kettering Ohio
11.1996 - 12.2001
Education
Dance
GCC
Glendale ArizonaSkills
- Customer relations
- Multitasking and organization
- Problem-solving
- Training and mentoring
Timeline
Store Manager / Store Manager Trainer
Claire's
07.2020 - Current
Multi Store Manager / Store Manager Trainer
Claire's
09.2014 - 07.2020
Assistant Store Manager / Acting Store Manger
Claire's
07.2013 - 07.2014
Store Manager
Razmataz
02.2004 - 02.2013
Assistant Store Manager
Charlotte Russe
11.2002 - 10.2004
Fashion Consultant
Victoria's Secret Catalogue
11.1996 - 12.2001
Dance
GCC