Summary
Overview
Work History
Education
Skills
Platforms and Tools
References
Timeline
Generic

Heather Wilford

Tucson

Summary

Results-driven Senior Project Manager with expertise in project planning, process improvement, and team leadership. Proven ability to manage multiple projects, build client relationships, and resolve conflicts effectively.

Overview

14
14
years of professional experience

Work History

Senior Project Manager

ASSA ABLOY Inc.
03.2022 - 03.2025
  • Managed end-to-end project delivery, consistently meeting or exceeding deadlines and budget targets.
  • Implemented risk mitigation strategies, reducing project disruptions by [Percentage, if known].
  • Improved team efficiency through process optimization, resulting in [Quantifiable result, e.g., X% reduction in project completion time].
  • Led and developed a team of 6, ensuring successful execution of website and marketing projects.
  • Drove continuous improvement through post-project evaluations and implementation of key learnings.
  • Collaborated with cross functional teams to define project scope.
  • Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.

Website Project and Marketing Coordinator

ASSA ABLOY Inc.
10.2015 - 03.2022
  • Managed end-to-end website project execution, from asset collection to launch, ensuring timely delivery and client satisfaction.
  • Coordinated SEO and Ad campaign support for marketing teams, contributing to client campaign success.
  • Provided direct client support, monitoring campaign and website performance to ensure optimal results.
  • Simultaneously managed multiple projects and tasks across diverse internal teams (executive, sales, marketing, design, development, support, accounting).
  • Generated and delivered monthly sales reports, project backlog reports, and profit metrics to corporate representatives.
  • Planned and executed logistics for trade shows, seminars, and webinars.

Sales/Customer Service Representative

McGuire and Sons
10.2010 - 05.2015
  • Achieved consistent weekly sales goal of $5,000 and contributed to high customer retention of 73% through exceptional jewelry consultation and service.
  • Managed outsourced watch repair, ensuring timely completion and customer satisfaction through meticulous coordination and communication.
  • Drove sales of stock and custom jewelry pieces, consistently meeting or exceeding targets.
  • Educated customers on diamond characteristics, facilitating informed purchasing decisions and maximizing sales potential.
  • Maintained accurate daily inventory and visually appealing showcases, contributing to a positive customer experience.
  • Served as acting Special Orders Manager, demonstrating leadership and ensuring seamless operations during manager absences.

Education

Certification in Project Management -

Cornell University
Ithaca, NY
01-2022

Skills

  • Project planning
  • Asset collection
  • Resource allocation
  • Multi-project management
  • Effective process development
  • Client relationship management
  • Team development and leadership
  • Clear communication
  • Creative problem solving

Platforms and Tools

Freshdesk; Trello; Monday; Zoho One; SalesForce; Microsoft applications; G Suite; Oracle/Netsuite; Front; Yext; GBP; Google Ads

References

References available upon request.

Timeline

Senior Project Manager

ASSA ABLOY Inc.
03.2022 - 03.2025

Website Project and Marketing Coordinator

ASSA ABLOY Inc.
10.2015 - 03.2022

Sales/Customer Service Representative

McGuire and Sons
10.2010 - 05.2015

Certification in Project Management -

Cornell University

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Heather Wilford