Heather A James

The Sales Associate Zone Assistant is responsible for:

• Managed incoming calls and mail distribution to maintain smooth operations.
• Assisted with onboarding new hires, ensuring compliance with E-Verify and EMP Trust documentation.
• Handled the procurement and termination of employee fuel cards.
• Oversaw the completion of FSO Schoox training for new hires, ensuring thorough onboarding.
• Monitored retention and training pay to ensure accurate compensation.
• Created and distributed monthly birthday cards to employees
• Handled the maintenance of employee records for the Reno, NV building, supporting HR operations.
• Assisted Sales District Leaders with accurate and timely timecard submissions.
• Facilitated the authorization process for DOT physicals, supporting the DOT Coordinator.
• Managed the Zone employee roster, ensuring all information was up-to-date.
• Ensured Federal and State bulletin boards were up-to-date and compliant with legal standards.
• Processed account service changes in SAP and Salesforce.
• Assigned iPhones in Calero, ensuring accurate inventory management.
• Ensured the employee information bulletin board was consistently updated with current and accurate details.
• Managed the employee photo wall, ensuring it was up-to-date and visually appealing.
• Handled the ordering and cancellation processes for ProWatch key cards.
• Handled the recording and mailing of account payments.

The Sales Assistant Zone Assistant is responsible for:

• Managed incoming calls and mail distribution to maintain smooth operations.
• Assisted with onboarding new hires for Nevada
• Oversaw the completion of RTO documents for new hires, ensuring thorough training.
• Handled the maintenance of employee records for the Sparks, NV building, supporting HR operations.
• Assisted Sales District Leaders with accurate and timely timecard submissions.
• Facilitated the authorization process for DOT physicals, supporting the DOT Coordinator.
• Managed the employee roster, ensuring all information was up-to-date.
• Ensured Federal and State bulletin boards were up-to-date and compliant with legal standards.
• Processed account service changes in Masterfiles.
• Ensured the employee information bulletin board was consistently updated with current and accurate details.
• Handled the ordering and cancellation processes for employee key cards.
• Handled the recording and mailing of account payments.

Assigned to the Mohave Valley substation as the District Commander's secretary.

• Organized office supplies to ensure a well-stocked and efficient work environment.
• Managed incoming calls and directed them to appropriate departments for resolution.
• Maintained office equipment and coordinated repairs to ensure minimal downtime.
• Processed and handled confidential documents, maintaining strict confidentiality protocols.
• Calendared court dates and managed interview schedules for patrol personnel.
• Entered data for reports, citations, and warnings accurately.
• Collected payments for fingerprinting and police reports.
• Handled the distribution and tracking of petty cash.
• Maintained detailed reports for the intoxilyzer machine.
• Assisted the public with inquiries and provided necessary information.
• Composed letters and memos for patrol personnel.

Started out as the receptionist for the Mohave County Attorney's Office. (June 1994-Aug 1996)

• Handled incoming calls to provide assistance with inquiries.
• Processed mail and court documents.
• Closed out criminal files in compliance with office protocols.
• Revised court calendars for attorneys to ensure accurate scheduling.
• Prepared and typed documents for criminal investigators.

Assigned to the Victim/Witness Program as an Office Assistant. (Aug 1996-July 2001)

• Provided court advocacy services to legal proceedings.
• Informed victims of scheduled court dates to facilitate their participation.
• Sent out victim packets and impact statements.
• Assisted in filing orders of protection and restraining orders.