Hector Ascencio
Somerton
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Protection Specialist
Ross Dress for Less
09.2024 - 02.2025
- Handled conflict resolution effectively between customers or employees when disputes arose, ensuring a calm resolution while maintaining professionalism at all times.
- Monitored store premises to identify and prevent theft and loss prevention incidents.
- Maintain a great safe & secure environment for all customers and associates.
- Improved great customer service quality by providing assistance to shoppers when needed, creating a welcoming atmosphere within the store.
- Conducted daily store walk-throughs to identify potential security risks.
- Prepared detailed incident reports documenting thefts, suspicious activities, and safety concerns.
Bakery Assistant
Panaderia La Mexicana
09.2021 - 05.2023
- Operated ovens, proofers, fryers, sheeters, rounders, scales and mixers for bakery
- Set up fresh baked goods in front display, organizing for visibility and to showcase daily specials or items with limited availability or shelf-life.
- Organized raw ingredients and supplies in storage areas, moving and sorting large bags of flour and sugar, containers of cooking oil and other ingredients.
- Prepared pastry creams, fillings, icing, chocolate mousse and other components used in decorating and filling baked goods.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped customers find specific products, answered questions and offered product advice.
Customer Service Specialist
McDonald's
02.2020 - 04.2021
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Factory Production Worker
Almark Foods
11.2017 - 01.2020
- Sorted and packaged products to prepare for processing or shipment.
- Maintained neat, organized and clean work areas to avoid safety concerns or production delays.
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Operated equipment with strong focus on safety and ground communication.
- Operated pallet jacks and forklifts to load and unload supplies and materials.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Completed variety of physical labor tasks.
Sales Representative
Del Sol Auto Parts
10.2015 - 07.2017
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Fostered relationships with customers to expand customer base and retain business.
- Demonstrated product features to align with customer needs.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
Education
Some College (No Degree) -
Arizona Western College
Yuma, AZHigh School Diploma -
Pepp Tech High School
Somerton, AZ05.2015
Skills
- Great Customer Service
- Responsible
- Fast Learner
- Detail-Oriented
- Great Communication Skills
- High-Energy Attitude
- Sales Expertise
- Typing Proficiency (WPM 50)
- Loss prevention strategies
- Conflict resolution
- Theft prevention
- Asset protection
- Teamwork and collaboration
Certification
Unarmed guard card
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Education and Training
- Criminal Justice Course.
- Law Enforcement Training Academy.
Timeline
Store Protection Specialist
Ross Dress for Less
09.2024 - 02.2025
Bakery Assistant
Panaderia La Mexicana
09.2021 - 05.2023
Customer Service Specialist
McDonald's
02.2020 - 04.2021
Factory Production Worker
Almark Foods
11.2017 - 01.2020
Sales Representative
Del Sol Auto Parts
10.2015 - 07.2017
Some College (No Degree) -
Arizona Western College
High School Diploma -
Pepp Tech High School