Summary
Overview
Work History
Education
Skills
Certification
Languages
Education and Training
Timeline
Generic

Hector Ascencio

Somerton

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Store Protection Specialist

Ross Dress for Less
09.2024 - 02.2025
  • Handled conflict resolution effectively between customers or employees when disputes arose, ensuring a calm resolution while maintaining professionalism at all times.
  • Monitored store premises to identify and prevent theft and loss prevention incidents.
  • Maintain a great safe & secure environment for all customers and associates.
  • Improved great customer service quality by providing assistance to shoppers when needed, creating a welcoming atmosphere within the store.
  • Conducted daily store walk-throughs to identify potential security risks.
  • Prepared detailed incident reports documenting thefts, suspicious activities, and safety concerns.

Bakery Assistant

Panaderia La Mexicana
09.2021 - 05.2023
  • Operated ovens, proofers, fryers, sheeters, rounders, scales and mixers for bakery
  • Set up fresh baked goods in front display, organizing for visibility and to showcase daily specials or items with limited availability or shelf-life.
  • Organized raw ingredients and supplies in storage areas, moving and sorting large bags of flour and sugar, containers of cooking oil and other ingredients.
  • Prepared pastry creams, fillings, icing, chocolate mousse and other components used in decorating and filling baked goods.
  • Loaded and unloaded vehicles at distribution center and delivery address.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Helped customers find specific products, answered questions and offered product advice.

Customer Service Specialist

McDonald's
02.2020 - 04.2021
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Factory Production Worker

Almark Foods
11.2017 - 01.2020
  • Sorted and packaged products to prepare for processing or shipment.
  • Maintained neat, organized and clean work areas to avoid safety concerns or production delays.
  • Moved items between machines, conveyors and transport equipment to meet production needs.
  • Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
  • Operated equipment with strong focus on safety and ground communication.
  • Operated pallet jacks and forklifts to load and unload supplies and materials.
  • Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
  • Completed variety of physical labor tasks.

Sales Representative

Del Sol Auto Parts
10.2015 - 07.2017
  • Developed key customer relationships to increase sales.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Fostered relationships with customers to expand customer base and retain business.
  • Demonstrated product features to align with customer needs.
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.

Education

Some College (No Degree) -

Arizona Western College
Yuma, AZ

High School Diploma -

Pepp Tech High School
Somerton, AZ
05.2015

Skills

  • Great Customer Service
  • Responsible
  • Fast Learner
  • Detail-Oriented
  • Great Communication Skills
  • High-Energy Attitude
  • Sales Expertise
  • Typing Proficiency (WPM 50)
  • Loss prevention strategies
  • Conflict resolution
  • Theft prevention
  • Asset protection
  • Teamwork and collaboration

Certification

Unarmed guard card

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Education and Training

  • Criminal Justice Course.
  • Law Enforcement Training Academy.

Timeline

Store Protection Specialist

Ross Dress for Less
09.2024 - 02.2025

Bakery Assistant

Panaderia La Mexicana
09.2021 - 05.2023

Customer Service Specialist

McDonald's
02.2020 - 04.2021

Factory Production Worker

Almark Foods
11.2017 - 01.2020

Sales Representative

Del Sol Auto Parts
10.2015 - 07.2017

Some College (No Degree) -

Arizona Western College

High School Diploma -

Pepp Tech High School

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Hector Ascencio