Hector Valencia
Phoenix
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
22
22
years of professional experience
2003
2003
years of post-secondary education
Work History
Customer Service Representative
PetSmart
Phoenix
04.2021 - Current
- Assisted customers in selecting pet supplies and services.
- Handled customer inquiries through phone and in-person interactions.
- Resolved customer complaints with empathy and effective solutions.
Package Handler
UPS
Nogales
01.2019 - 03.2020
- Sorted packages for efficient delivery to local distribution centers.
- Operated package scanning equipment to track shipments accurately.
- Loaded and unloaded delivery trucks following safety protocols.
Cashier /Produce Clerk
Safeway
Nogales
11.2003 - 11.2019
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with product inquiries and provided excellent service.
- Maintained accurate cash drawer and balanced transactions at shift end.
Education
Pimeria Alta Alternative High School
Nogales, ArizonaSkills
- Customer engagement
- Product knowledge
- Complaint resolution
- Cash handling
Excellent customer service
Languages
Spanish
Native/ Bilingual
Accomplishments
- Silver gold and presidential award for customer service
Timeline
Customer Service Representative
PetSmart
04.2021 - Current
Package Handler
UPS
01.2019 - 03.2020
Cashier /Produce Clerk
Safeway
11.2003 - 11.2019
Pimeria Alta Alternative High School