Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Heidi Albers

Heidi Albers

Phoenix

Summary

Sales professional with solid background in managing high-performing sales teams and driving revenue growth. Known for strong focus on team collaboration and delivering results, with reliable and adaptable approach to changing market demands. Proficient in strategic planning, client relationship management, and sales strategy development, ensuring success and growth in competitive environments.

Overview

12
12
years of professional experience

Work History

Sales Manager

Shane Co.
09.2023 - Current
  • Helped sales professionals finalize customer sales and handled escalated concerns.
  • Developed effective sales team members through individualized coaching and training.
  • Evaluated store performance and recommended action plans to increase productivity through controlling our clienteling program, which encouraged employees to reach out to customers.
  • Promoted store culture by providing positive feedback to employees along with collaborative coaching to improve morale and independence in their sales.
  • Monitored employee performance and had one-on-one touch bases on a monthly basis to ensure that company values and strategies are in focus.
  • Attend weekly meetings with managers in the store to collaborate and provide feedback to better help the store and continue with company alignment.

Jewelry Consultant

Shane Co.
09.2020 - 09.2023
  • Provided customers with detailed product knowledge and advice regarding jewelry selection.
  • Developed relationships with customers to increase sales opportunities by tracking walked sales and reaching out to maintain interest.
  • Assisted customers in creating custom designs for special occasions.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Sales Supervisor

Living Spaces
06.2020 - 09.2020
  • Help retail sales staff achieve sales targets and personal goals
  • Interview and hire new sales associates that show drive and compassion
  • Coach and discipline employees to create consistency in our company's policies
  • Handle customer questions, complaints, and objections

Sales Associate

Living Spaces
09.2017 - 06.2020
  • Find intent of customer and pair them with proper product based on consumer needs and lifestyle
  • Handle all special orders to be made to specification for customer
  • Specialize in furniture, mattress, and accessory knowledge
  • Assist customers in visualize and design final product
  • Increase team morale by coordinating events and team building
  • Follow-up on sales to ensure quality and satisfaction
  • Keep running logs of sales, goals, and areas of improvement

Server

Red Robin
07.2017 - 09.2017
  • Track Sales
  • Provide excellent customer service in a dining setting
  • Ensure customers have an overall pleasant experience in the establishment

Server/Bartender

AH-SO
10.2013 - 07.2017
  • While bartending - ensure all orders are completed correctly and in a timely manner while working under pressure
  • While serving - tend to the needs of up to fifteen tables at the same time
  • Manage time efficiently to complete all customer requests with no complaints

Education

Licensed - Cosmetologist

Empire Beauty School
Phoenix, AZ
01.2015

Diploma -

Sandra Day O'Connor
Phoenix, AZ
01.2013

Skills

  • Sales Coaching
  • Team building and development
  • Individualized training
  • Marketing/Brand Representation
  • Objection-Handling
  • Active Listening
  • Communication
  • Fun & Professional Personality
  • Team Player
  • Multitasking
  • Time Management
  • Sales team training

Accomplishments

  • Runner up "Assistant Sales Manager" of the year 2024
  • "Going the Extra Mile" Award ShaneCo Scottsdale 2023
  • Promoted to Sales Manager after 2 successful years in the sales department.
  • Million Dollar Club, ShaneCo, 2021, 2022, 2023
  • Sales Award, Sold $2 Million in product, Living Spaces, 2018

Timeline

Sales Manager

Shane Co.
09.2023 - Current

Jewelry Consultant

Shane Co.
09.2020 - 09.2023

Sales Supervisor

Living Spaces
06.2020 - 09.2020

Sales Associate

Living Spaces
09.2017 - 06.2020

Server

Red Robin
07.2017 - 09.2017

Server/Bartender

AH-SO
10.2013 - 07.2017

Diploma -

Sandra Day O'Connor

Licensed - Cosmetologist

Empire Beauty School

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Heidi Albers