Heidi Blank
Glendale
Summary
Dynamic professional with extensive experience at Legend Springs Elementary School, excelling in classroom support and IEP compliance. Proven ability to enhance Special Needs student outcomes through personalized assistance and effective communication. Recognized for improving volunteer coordination and customer satisfaction, leveraging strong problem-solving skills and a commitment to student health and safety.
Overview
17
17
years of professional experience
Work History
Paraprofessional
Legend Springs Elementary School
01.2022 - Current
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Reported on student progress, behavior, and social skills to parents.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Offered student support through special accommodations, extra assistance, and assessments.
- Interacted physically and verbally with students throughout each day.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
Volunteer Coordinator
Legend Springs Elementary School
01.2014 - 09.2022
- Collaborated with other departments to maximize impact of volunteer efforts.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Assistant Store Manager
Ben Bridge Jeweler
02.2008 - 01.2011
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Education
Associate of Arts - Business Administration And Management
Maricopa Community Colleges, Gateway Community College
Phoenix, AZ04-2022
No Degree - Gemology
Gemology Institute of America
Carlsbad, CA07-2017
Skills
- Classroom support
- Social support
- Reading support
- IEP compliance
- Educational assistance
- Documentation
- Small group and individual assistance
- Helping students with special needs
- First aid and CPR certified
- Student health and safety
Timeline
Paraprofessional
Legend Springs Elementary School
01.2022 - Current
Volunteer Coordinator
Legend Springs Elementary School
01.2014 - 09.2022
Assistant Store Manager
Ben Bridge Jeweler
02.2008 - 01.2011
Associate of Arts - Business Administration And Management
Maricopa Community Colleges, Gateway Community College
No Degree - Gemology
Gemology Institute of America
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