Heidi Davis
Mesa
Summary
Compassionate Registered Nurse with expertise in patient assessments, direct care, and clinical judgment. Committed to enhancing patient satisfaction through effective communication and advocacy.
Overview
13
13
years of professional experience
Work History
Registered Nurse
Community Bridges Inc.
Phoenix
04.2017 - Current
- Administered comprehensive patient assessments to develop individualized care plans.
- Collaborated with multidisciplinary teams to optimize patient outcomes and enhance care delivery.
- Educated patients and families on health management strategies and post-discharge planning.
- Monitored vital signs and implemented intervention strategies in response to changing patient conditions.
- Mentored junior nursing staff in best practices for patient safety and clinical procedures.
- Led quality improvement initiatives focused on enhancing patient satisfaction scores and service delivery.
- Advocated for patients' needs within healthcare system, ensuring access to appropriate resources and support services.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Evaluated patient histories, complaints, and current symptoms.
Hostess
Salt Cellar Restaurant
Scottsdale, AZ
03.2013 - 03.2017
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system efficiently to optimize seating arrangements.
- Coordinated with kitchen and waitstaff to ensure timely service delivery.
- Handled customer inquiries and complaints professionally to enhance guest experiences.
- Trained new staff on host responsibilities, improving onboarding process efficiency.
- Monitored dining area to maintain cleanliness and organization throughout service hours.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Completed daily side work and opening and closing duties without fail.
- Answered phone calls to take orders, give information and document reservations.
- Provided patrons with estimated waiting times during peak service hours.
- Promoted business loyalty by fostering positive customer relationships.
Education
Associate of Science - Registered Nursing
Maricopa Community Colleges, Gateway Community College
Phoenix, AZ12-2016
Skills
- Medication and IV administration
- Medication administration
- Direct patient care
- Patient assessments
- Documentation and charting
- Strong clinical judgment
- Clinical judgment
- Infection control measures
- Patient care
- Wound care
- Patient monitoring
- Care planning
- Physical assessments
- Licensed RN
- Taking vitals
- Collecting vitals
- Medication distribution
- Patient discharge
Timeline
Registered Nurse
Community Bridges Inc.
04.2017 - Current
Hostess
Salt Cellar Restaurant
03.2013 - 03.2017
Associate of Science - Registered Nursing
Maricopa Community Colleges, Gateway Community College