Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heidi Littrell

San Tan Valley

Summary

Dedicated customer service professional with extensive experience resolving inquiries and complaints while ensuring compliance with operational policies. Proven ability to deliver exceptional customer experiences in fast-paced environments through effective communication and problem-solving.

Overview

7
7
years of professional experience

Work History

Customer Service/ Manager

Grainger
03.2022 - Current
  • Managed high-volume customer inquiries and resolved escalations to improve satisfaction.
  • Ensured compliance with operational policies and accuracy on customer orders.
  • Used CRM systems for efficient customer interaction and order processing.

Customer Relationship Manager/ Sales

CardinaleWay Mazda
07.2021 - 03.2022
  • Leveraged product knowledge to consult effectively with customers.
  • Cultivated long-term customer relationships, resulting in repeat business.
  • Managed social media campaigns to promote store products.

Account Expert/ Sales

T-Mobile Call Center
03.2019 - 06.2021
  • Handled high-volume customer interactions, resolving account issues.
  • Processed secure payments and ensured adherence to compliance standards.
  • Mentored new hires to enhance team performance and customer service.

Education

BS - Computer Science

Western Governors University
Salt Lake City, UT

Diploma - General Studies

FERNDALE HIGH SCHOOL
Ferndale, WA
01.2015

Skills

  • Customer service
  • Multi-channel communication
  • Product knowledge
  • Conflict resolution
  • Cash handling
  • Time management

Timeline

Customer Service/ Manager

Grainger
03.2022 - Current

Customer Relationship Manager/ Sales

CardinaleWay Mazda
07.2021 - 03.2022

Account Expert/ Sales

T-Mobile Call Center
03.2019 - 06.2021

BS - Computer Science

Western Governors University

Diploma - General Studies

FERNDALE HIGH SCHOOL
Heidi Littrell