Heidi Sheridan
Gold Canyon
Summary
Dedicated Server Team Lead with a proven track record in customer service excellence and team coordination. Skilled in menu analysis and time management, driving enhanced customer experiences and increasing sales.
Overview
11
11
years of professional experience
Work History
Server Team Lead
Dirtwater Springs Restaurant
Apache Junction
01.2018 - 03.2026
- Trained new servers on menu items and service standards, enhancing team knowledge and customer service.
- Upsold menu items, contributing to increased customer satisfaction and sales volume.
- Utilized customer feedback to refine service quality and menu offerings, improving overall dining experience.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Demonstrated enthusiasm for restaurant menu and products during customer interactions.
- Coordinated with kitchen staff to ensure timely food delivery.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Delivered food orders promptly and courteously.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Stayed informed about daily specials, new menu items, promotions.
Marketing Specialist
Sirius XM Radio
Mesa
08.2015 - 12.2017
- Identified customer needs and provided appropriate solutions.
- Delivered product information that facilitated informed customer decision-making.
- Utilized CRM software to track customer interactions and update records.
- Maintained up-to-date knowledge of products and services offered by the company.
- Promoted repeat business by implementing promotional discounts and additional incentives.
Education
High School Diploma -
South Hills High School
West Covina, CASkills
- Training and development
- Menu analysis
- Customer service excellence
- Point of sale operations
- Team coordination
- Staff training
- Customer relationship management
- Time management
- Attention to detail
- Problem solving
Timeline
Server Team Lead
Dirtwater Springs Restaurant
01.2018 - 03.2026
Marketing Specialist
Sirius XM Radio
08.2015 - 12.2017
High School Diploma -
South Hills High School