Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Heidi M Castillo

Douglas

Summary

Detail-oriented professional with experience in customer service and inventory management. Proven ability to enhance training processes and ensure safe patient transportation. Compassionate and efficient professional with a strong background in patient transport and senior care. Known for exceptional attention to detail and teamwork, eager to leverage skills to enhance service delivery and patient satisfaction, fast learner and always open to learn new things and make something out of it.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Presort Technician

Presort
Houston
06.2025 - 10.2025
  • Operated sorting machines to process mail efficiently.
  • Collaborated with team members to meet daily production goals.
  • Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
  • Kept records of parts and equipment used in projects to update inventory.

Waitress Trainer

Waiter
Sea Cliff
03.2022 - 12.2024
  • Trained new waitstaff in menu knowledge and customer service techniques.
  • Implemented feedback mechanisms to gather insights from staff on training effectiveness.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Worked as a Server in Jericho Assistant Living in Jericho, NY to provide good service to Seniors.

Medical Transportation Driver

Driver
Hicksville
02.2021 - 08.2024
  • Transported patients safely to appointments and medical facilities.
  • Assisted passengers with mobility issues into and out of vehicles when necessary.
  • Maintained records of patient pick-up, drop-off times and destinations in log book.
  • Served as an ambassador for the organization by providing courteous customer service to passengers during trips.

Education

High School Diploma -

Hicksville High School
Hicksville, NY
06-2023

Skills

  • Inventory management
  • Patient transport assistance
  • Attention to detail
  • Team collaboration/ building
  • Customer service/ Schedule Management
  • Senior care
  • Patient transportation
  • Laundry services

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

Driver License

References

References available upon request.

Timeline

Presort Technician

Presort
06.2025 - 10.2025

Waitress Trainer

Waiter
03.2022 - 12.2024

Medical Transportation Driver

Driver
02.2021 - 08.2024

High School Diploma -

Hicksville High School
Heidi M Castillo