Helen Lincoln
Gilbert
Summary
Dynamic Senior Processor with extensive experience, excelling in high-volume client support and risk assessment. Proven track record in managing complex files while fostering strong relationships and ensuring compliance. Adept at clear communication and issue resolution, driving efficiency and client satisfaction in every transaction.
Overview
7
7
years of professional experience
Work History
Senior Mortgage Loan Processor
Wells Fargo
Chandler, AZ
05.2026 - Current
- Managed a high‑volume pipeline for refinance and purchase loans, ensuring accurate documentation for underwriting.
- Provide consistent client communication and coordinated title, insurance, and appraisal approvals.
- Reviewed divorce buyouts, trust vesting, disclosures, credit, and income for guideline compliance.
- Served as the primary borrower contact throughout the loan process within Wells Fargo’s Wealth Management division.
Senior Account Manager III
Loan Depot
Chandler, AZ
01.2026 - 05.2026
- Handled end‑to‑end VA loan processing for both initial and subsequent home purchases, maintaining strict adherence to VA and lender guidelines.
- Maintained and organized a pipeline of 30–45 loans, gathering borrower documentation, verifying completeness, and reviewing all files for accuracy.
- Prepared, balanced, and issued Closing Disclosures, ensuring compliance with TRID and closing‑timeline requirements.
- Coordinated signing appointments and managed the release of closing packages to title, escrow, and borrowers.
Legal Processor
Wells Fargo
Tempe, AZ
10.2023 - 06.2025
- Executed the payout and release of legally held funds related to garnishments, levies, and various court‑mandated orders, including those from the IRS and legal counsel.
- Maintained strict compliance with federal and state regulatory requirements and upheld high accuracy standards within a fast‑paced, high‑volume operations department.
Senior Mortgage Loan Processor
Wells Fargo
Tempe, AZ
03.2020 - 10.2023
- Acted as the main client liaison for purchase, refinance, and builder‑new‑construction loans, ensuring expectations were met and timelines maintained.
- Applied advanced knowledge of VA, FHA, and Conventional lending guidelines to support smooth and compliant loan processing.
- Oversaw a high‑volume pipeline of 30–60 loans, coordinating documentation, resolving conditions, and maintaining proactive communication.
- Completed thorough reviews of title vesting, insurance policies, and appraisal documentation to verify accuracy and eligibility.
Mass Affluent Liason
Morgan Stanley
Gilbert, AZ
03.2020 - 10.2023
- Managed escalations and tracked follow-up actions through case workflows to ensure timely resolution.
- Executed money‑movement processing and handled complex account maintenance across personal trusts, conservatorships, estate executorships, and divorce settlements.
- Delivered training to financial advisors, improving consistency, accuracy, and adherence to trust‑operations protocols.
- Gathered, validated, and structured data for policy and procedure development, supporting regulatory updates and operational improvements.
Education
High School Diploma -
Maricopa Community Colleges, Mesa Community College
Mesa, AZSkills
- Risk assessment
- High‑Volume Client Support
- Clear & Professional Communication
- Expectation Management & Issue Resolution
- Cross‑Functional Collaboration
- Training & Coaching
- Relationship Building & Client Retention
- Empathy & Active Listening
Timeline
Senior Mortgage Loan Processor
Wells Fargo
05.2026 - Current
Senior Account Manager III
Loan Depot
01.2026 - 05.2026
Legal Processor
Wells Fargo
10.2023 - 06.2025
Senior Mortgage Loan Processor
Wells Fargo
03.2020 - 10.2023
Mass Affluent Liason
Morgan Stanley
03.2020 - 10.2023
High School Diploma -
Maricopa Community Colleges, Mesa Community College