Helene Harris
Mesa
Summary
Dedicated Management professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
Work History
Manager/ Assistant Manager
Transpacific Asset Management/ Buenas Communities
10.2023 - Current
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Accomplished multiple tasks within established timeframes.
- Developed strategic plans aligning asset management practices with market trends.
- Managed and motivated employees to be productive and engaged in work.
Manager, Assistant Manager, Leasing Manager
BG Staffing
03.2023 - 10.2023
- Worked in real estate offices providing assistance in any management role needed.
- Managed client relationships, delivering tailored solutions to meet diverse investment needs.
- Developed marketing strategies to attract new customers, increasing foot traffic.
Resident Service Agent
Progress Residential
02.2022 - 01.2023
- I assisted residents with their accounts, created complaint reports, prepared daily and weekly reports required, created cases for residents dealing with ledgers, move-in/move-out paperwork provided any additional assistance residents and coworkers may have needed.
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Streamlined workflow processes, reducing turnaround times and improving service delivery.
- Collaborated with cross-functional teams to enhance tenant satisfaction through effective communication strategies.
Customer Service Agent
Robert Half/Terminix Pest Control
07.2021 - 01.2022
- Contacted customers to schedule multiple services. Monitored customer accounts for accuracy. Applied payments to accounts. Sent emails and text to customers to inform them of services that were needed.
- Managed customer inquiries and complaints, ensuring timely and effective resolution.
- Developed and maintained positive relationships with clients to enhance satisfaction.
On-Site Manager
NAOS Staffing
06.2020 - 01.2021
- Accountable for 100+ temporary employees. Responsible for accurate reports of employee's attendance and productivity. Prepared daily reports and handled any issues (including termination) with all employees.
- Managed daily staffing operations, ensuring optimal workforce allocation and productivity.
- Developed workflow improvements that increased operational efficiency across multiple projects.
- Monitored project progress closely, making adjustments as necessary to keep timelines on track without sacrificing quality or safety standards.
Assistant Manager
Atm Regroup
07.2018 - 08.2019
- Assisted manager with all aspects of managing an apt complex. Collected rents, prepared maintenance tickets, ordered supplies, prepared weekly reports.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Led team in implementing operational improvements, enhancing workflow efficiency and accuracy.
- Generated repeat business through exceptional customer service.
Warehouse Receiving Clerk
SYNNEX Corporation/ Hive
10.2016 - 12.2017
- Managed inventory control processes to ensure accurate stock levels and timely replenishment.
- Processed incoming shipments, verifying quantities and conditions against purchase orders.
- Operated warehouse management systems to track and record received goods efficiently.
- Coordinated with vendors to resolve discrepancies and improve supply chain communication.
Transfer Clerk
Technicolor
03.2014 - 09.2016
- Processed incoming and outgoing transfers, ensuring accurate documentation and compliance with company policies.
- Coordinated logistics for material handling, optimizing workflow efficiency within transfer operations.
- Ensured accurate record-keeping with thorough attention to detail and regular audits of files.
- Handled time-sensitive tasks efficiently, ensuring deadlines were met consistently without compromising quality standards.
Apartment Property Manager, Assistant Manager, Maintenance Coordinator, Leasing Manager, Leasing Agent
Ledic Management Group
09.2006 - 01.2014
- Performed all aspects of Real Estate Management starting out leasing property and through education and experience, excelled in every role being promoted to my own property
- Managed tenant relations to ensure high levels of satisfaction and retention.
- Oversaw property maintenance and repairs, coordinating with contractors and service providers effectively.
- Administered lease agreements, ensuring adherence to terms and timely renewals.
- Implemented budgeting processes, monitoring expenses to improve financial performance of properties.
- Developed and implemented operational policies to enhance property management efficiency.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Education
Shelby State Middle College
Memphis, TN05.1992
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Shelby State Community College
Memphis, TN03.1993
Skills
- Appfolio
- Rent Manager
- AMSI
- Yardi
- Rent Roll
Timeline
Manager/ Assistant Manager
Transpacific Asset Management/ Buenas Communities
10.2023 - Current
Manager, Assistant Manager, Leasing Manager
BG Staffing
03.2023 - 10.2023
Resident Service Agent
Progress Residential
02.2022 - 01.2023
Customer Service Agent
Robert Half/Terminix Pest Control
07.2021 - 01.2022
On-Site Manager
NAOS Staffing
06.2020 - 01.2021
Assistant Manager
Atm Regroup
07.2018 - 08.2019
Warehouse Receiving Clerk
SYNNEX Corporation/ Hive
10.2016 - 12.2017
Transfer Clerk
Technicolor
03.2014 - 09.2016
Apartment Property Manager, Assistant Manager, Maintenance Coordinator, Leasing Manager, Leasing Agent
Ledic Management Group
09.2006 - 01.2014
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Shelby State Community College
Shelby State Middle College
Section name
- Willing to relocate: Anywhere
- Authorized to work in the US for any employer
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