Meidita Heliana Tangari
Abu Dhabi
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
5
5
years of professional experience
Work History
Office Manager
Oxford Nanopore Technologies
04.2022 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed senior-level personnel working in marketing and sales capacities.
- Cultivated interpersonal skills by building positive relationships with others.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Paid attention to detail while completing assignments.
Vip Butler
Aldar, Abu Dhabi
07.2021 - 04.2022
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
- Managed food resources, memorized orders, and coordinated customer service.
- Supported marketing efforts through active participation in local events, promotions, and social media campaigns targeting potential customers in the area.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Personal Assistant / VIP Guest Relations Officer
Morabito Art Villa
11.2020 - 06.2021
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately
- Provided general administrative support including scheduling meetings, travel arrangements including flights, accommodations, and itineraries for smooth business trips
- Handled reservation inquiries efficiently, answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Maintained a welcoming atmosphere with genuine interactions and professional communication skills. Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.
- Organized guest events and activities to create memorable experiences and foster positive relationships.
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
Guest Relations Officer
Cafe Del Mar
07.2019 - 10.2020
- Implemented table rotation system for optimal server workload distribution, managed reservations efficiently to accommodate walk-in guests and reduce wait times, resulting in improved service quality
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, seating charts and maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts and managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
Education
No Degree - Hospitality
Role Foundation
Bali, Indonesia04.2018
Skills
- Scheduling and Coordinating
- Time Management
- Creativity and Adaptability
- Corporate Events Planning
- Effective Multitasking
- Team Player
- Relationship Building
- Event Coordination
- Office Administration
- Computer Skills
- Billing
- Work Planning and Prioritization
Timeline
Office Manager
Oxford Nanopore Technologies
04.2022 - Current
Vip Butler
Aldar, Abu Dhabi
07.2021 - 04.2022
Personal Assistant / VIP Guest Relations Officer
Morabito Art Villa
11.2020 - 06.2021
Guest Relations Officer
Cafe Del Mar
07.2019 - 10.2020
No Degree - Hospitality
Role Foundation
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