Hercules Gaines
Maricopa
Summary
Dynamic barber and shop owner with a proven track record at A Thin Line BarberShop, excelling in customer consultations and outstanding client retention. A strong leader skilled in mentoring staff and managing business operations, I deliver exceptional service while ensuring regulatory compliance and maintaining a professional environment. Highly motivated and detail-oriented.
Overview
12
12
years of professional experience
Work History
Barber
Joe's Barbershop
Maricopa
04.2023 - Current
- Performed hair cutting and styling using clippers and scissors.
- Provided customer consultations to determine desired hairstyles and preferences.
- Assisted in managing appointment schedules for efficient service delivery.
- Engaged with clients to build rapport and ensure positive experiences.
- Observed experienced barbers to understand advanced techniques and practices.
- Communicated effectively with customers to create a pleasant experience.
- Responded to customer inquiries by phone, email, and in person.
- Handled incoming phone calls and scheduled appointments.
- Provided excellent customer service by responding quickly to inquiries or complaints.
Life Insurance Agent
American Income Life Insurance Company
Maricopa
02.2023 - 12.2023
- Explained policy details clearly to clients, ensuring understanding of coverage options.
- Collaborated with team members to strategize on effective sales techniques and approaches.
- Managed paperwork and documentation for policy applications and client records efficiently.
- Prepared quotes for prospective customers based on their individual needs.
- Calculated premiums and established payment methods.
- Maintained records of client information, including policies and payment history.
- Provided leadership and training for new agents regarding industry best practices and company policies.
Barber/Shop Owner
A Thin Line BarberShop
Coeur D'Alene
10.2013 - 08.2022
- Maintained cleanliness and organization of the barbershop environment daily.
- Developed strong relationships with regular clients to enhance customer loyalty.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Followed established procedures for cutting hair according to customer requests.
- Responded to customer inquiries by phone, email, and in person.
- Mentored new staff to enhance personal growth and increase productivity.
- Performed various cuts, trims and shaves using clippers, scissors and razors.
Education
Life Insurance Completion - Life Insurance
XCEL Solutions
Maricopa02-2023
Barber License Completion - Barber
Total Cosmetology
Spokane, WA02-2013
High School Diploma -
Orangeburg Wilkinson High School
Orangeburg, SC06-1991
Skills
- Customer consultations
- Customer service
- Problem solving
- Time management
- Effective communication
- Mentoring staff
- Attention to detail
- Professional manner
- Strong leader
- Outstanding client retention
- Regulatory compliance
- Quick learner
- Highly motivated self-starter
- Product knowledge
- Business management
- Business administration
Timeline
Barber
Joe's Barbershop
04.2023 - Current
Life Insurance Agent
American Income Life Insurance Company
02.2023 - 12.2023
Barber/Shop Owner
A Thin Line BarberShop
10.2013 - 08.2022
Life Insurance Completion - Life Insurance
XCEL Solutions
Barber License Completion - Barber
Total Cosmetology
High School Diploma -
Orangeburg Wilkinson High School
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