Heriberto Ramos Castro JR
Spot Freight Inc.
Phoenix
3
years of professional experience
Dedicated and adaptable professional with experience in logistics coordination, customer service, problem-solving, and cross-functional teamwork. Proven ability to remain organized in fast-paced environments, communicate effectively with diverse individuals, resolve operational issues, and make sound decisions while managing competing priorities. Recognized for strong work ethic, reliability, teamwork, and commitment to achieving organizational goals. Bilingual in English and Spanish. Seeking to apply these skills in a career dedicated to public safety and service with the Phoenix Police Department.
Work History
Logistics Specialist
2 Years 11 Months- Coordinate daily shipments by optimizing routes and schedules while maintaining focus on timely and efficient delivery.
- Monitor shipments and inventory information, identify discrepancies, and take appropriate action to maintain accurate records.
- Communicate with carriers, vendors, suppliers, and internal teams to resolve transportation and scheduling issues.
- Track shipments using logistics management software and provide timely updates to relevant parties.
- Investigate delays and operational problems and work collaboratively with others to identify practical solutions.
- Maintain professional relationships with carriers and vendors while addressing service issues and competing priorities.
- Coordinate with cross-functional teams to resolve time-sensitive shipment issues and maintain reliable service.
- Manage multiple shipments and priorities simultaneously while maintaining accuracy and attention to detail.
Sales Associate
3 Months- Provided professional and personalized customer service to individuals with varied needs and expectations.
- Assisted customers with product selection while maintaining a positive and respectful environment.
- Processed customer transactions accurately and efficiently.
- Addressed customer questions and concerns and worked toward effective resolutions.
- Maintained store organization and visual merchandising standards.
- Worked collaboratively with team members to support daily operations and customer-service goals.
Education
Bachelor of Science - Business Administration
- 3.34 GPA
Skills
Communication & Interpersonal Skills
Problem Solving & Critical Thinking
Decision-Making
Conflict Resolution
Team Work & Collaboration
Leadership & Team Building
Coaching & Mentoring
Time Management
Operational Efficiency
Adaptability & Quick Learning
Bilingual: English & Spanish
Accomplishments
- Employee of the Year
- Employee of the Quarter
- “The Bomb” Appreciation Award
Timeline
Logistics Specialist
Spot Freight Inc.
11.2023 - CurrentRead More
Sales Associate
H&M Hennes & Mauritz
07.2023 - 10.2023Read More
Arizona State University
Bachelor of Science from Business Administration
Read More