Hernan Hernandez Jr
Glendale
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Freddys Frozen Custard And Steakburger
Glendale
09.2024 - 02.2026
- Managed daily operations and ensured smooth restaurant functionality.
- Supervised staff and coordinated training to enhance performance and teamwork.
- Oversaw inventory management and maintained stock levels for supplies.
- Enforced health and safety standards throughout the restaurant environment.
- Conducted staff meetings to communicate goals, expectations, and feedback regularly.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Assistant General Manager
Freddys Frozen Custard And Steakburger
Glendale
05.2020 - 09.2024
- Assisted in daily operations of the restaurant, ensuring smooth service flow.
- Coordinated staff schedules to optimize coverage and enhance team efficiency.
- Managed inventory levels, ordering supplies to maintain consistent product availability.
- Oversaw quality control, ensuring food safety and cleanliness standards were met.
- Trained new employees on customer service standards and operational procedures.
- Monitored cash handling procedures to ensure accuracy and compliance with policies.
Assistant Manager
Bartlett Lake
Glendale
01.2019 - 05.2020
- Coordinated daily operations to enhance team collaboration and workflow efficiency.
- Managed inventory levels and ensured timely restocking of supplies and equipment.
- Developed training materials for new staff to improve onboarding processes.
Head Chef and Restaurant Manager
The Lola
Glendale
11.2015 - 01.2019
- Led kitchen operations, ensuring efficient food preparation and service.
- Developed seasonal menus reflecting local ingredients and culinary trends.
- Trained and supervised kitchen staff on cooking techniques and safety protocols.
- Ensured compliance with health regulations and sanitation standards in the kitchen.
- Collaborated with front-of-house team to enhance guest dining experiences.
Education
Independence High School
Glendale, AZSome College (No Degree) - Business Administration And Management
Arizona State University
Tempe, AZSkills
- Operations management
- Inventory control
- Budgeting
- Staff training
- Quality assurance
- Customer service
- Team leadership
- Scheduling optimization
- Performance evaluation
- Effective communication
- Problem solving
- Conflict resolution
- Time management
- Deadline oriented
- Effective leader
- Leader
- Cross-functional team management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Limited
Certification
- Servsafe certified
- Culinary certificate
Timeline
General Manager
Freddys Frozen Custard And Steakburger
09.2024 - 02.2026
Assistant General Manager
Freddys Frozen Custard And Steakburger
05.2020 - 09.2024
Assistant Manager
Bartlett Lake
01.2019 - 05.2020
Head Chef and Restaurant Manager
The Lola
11.2015 - 01.2019
Independence High School
Some College (No Degree) - Business Administration And Management
Arizona State University