Hervans Telfort
San Tan Valley,AZ
Summary
Experienced HVAC Installer with strong problem-solving abilities and technical expertise. Proven success in training junior staff and optimizing installation processes. Ready to contribute to improved service delivery and operational effectiveness. Multi-tasking Team Leader well-known for executing successful, new initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Leader
Walmart
10.2023 - Current
- Led team of associates to enhance customer service efficiency and satisfaction.
- Trained new employees on operational procedures and company policies.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Coordinated daily workflows to ensure timely completion of store tasks and goals.
- Monitored performance metrics to identify areas for improvement within the team.
- Fostered a collaborative environment that encouraged employee engagement and productivity.
- Conducted regular team meetings to communicate updates and address operational challenges.
- Developed training materials to streamline onboarding process for new hires.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Oversaw quality control measures, maintaining high standards for all project outputs.
HVAC Installer
Magic Touch Mechnical
08.2023 - 10.2023
- Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
- Improved HVAC system efficiency by conducting thorough inspections and identifying areas requiring maintenance or repair.
- Expanded company reach by providing excellent service that led to numerous client referrals for new business opportunities.
- Enhanced overall team productivity through effective communication and collaboration during installations and repairs.
- Maintained environmental conditions by rebuilding and replacing faulty components.
- Minimized downtime for businesses experiencing HVAC issues by working efficiently under strict deadlines to complete repairs quickly without sacrificing quality.
- Saved clients money on utility bills with energy-efficient installations designed specifically for their unique spaces and usage patterns.
- Advanced professional development with continued education in the latest HVAC technologies and techniques to stay current in the field.
- Reduced costly callbacks for clients by performing comprehensive quality control checks after each installation or repair.
- Traveled to job sites for both scheduled and emergency appointments.
- Negotiated with suppliers to obtain high-quality materials at cost-effective prices.
- Worked overtime, holidays and weekends to accommodate company needs.
- Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Kept accurate records of time and materials used for each job to compile into service reports.
- Filled out detailed work orders for each job completed.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Calibrated equipment to achieve maximum efficiency.
- Repaired and replaced motors, bearings and belts.
- Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
- Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.
- Calibrated permanent and portable environmental monitoring equipment.
- Maintained boilers, hot water systems, gas heating equipment and food service equipment.
- Installed new air conditioning, heating and refrigeration systems according to manufacturer's specifications and local codes.
- Installed HVAC system expansions, discharge valves, air ducts, dampers, and stokers.
- Used technical skills, tools, and techniques like soldering to repair parts.
- Assisted in maintenance, repair and installation of ventilation systems.
- Repaired, replaced and serviced both residential and commercial HVAC equipment, components, and wiring.
- Worked on both home and business units for maintenance, repairs, and new installations.
- Analyzed blueprints and manufacturers' design specifications to determine HVAC equipment configuration and complete proper installation.
- Installed supporting components such as fuel lines and wiring to complete systems.
- Worked in strict compliance with applicable OSHA regulations and safety requirements.
- Installed, connected and adjusted thermostats, humidistats and timers for optimal performance.
- Supervised and instructed assistants.
- Troubleshot and diagnosed issues with HVAC and refrigeration units.
- Kept accurate records of work activities, time, materials and faults on work orders.
- Repaired and maintained residential and commercial heating, air conditioning and refrigeration systems.
- Performed routine maintenance on heating and cooling systems.
- Repaired and replaced faulty motors, blowers, switches and compressor units.
- Optimized performance by balancing systems and calibrating controls.
- Inspected cooling systems and identified potential problems.
- Completed thorough inspections of supporting electrical systems to assess continuity and locate faults.
- Consulted with customers to trace malfunctions and identify root causes, completing speedy repairs to return full performance levels.
- Installed HVAC systems in residential and commercial properties, ensuring compliance with safety standards.
- Conducted routine maintenance checks, diagnosing issues efficiently to enhance system performance.
- Collaborated with team members to streamline installation processes for improved workflow efficiency.
- Trained junior installers on best practices and safe handling of tools and equipment.
- Implemented troubleshooting techniques that reduced service call times and increased customer satisfaction.
- Managed inventory of HVAC components, ensuring timely procurement and availability for projects.
- Led initiatives to enhance energy efficiency in installations, contributing to sustainable business practices.
- Developed training materials to improve onboarding processes for new installers within the team.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Assembled air ducts, pipes, discharge valves, and flues to central heating and cooling equipment.
- Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
- Located and marked pipe positions, hole passages, and duct connections in walls and floors.
- Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.
- Promoted workplace safety by consistently following established protocols and diligently wearing appropriate personal protective equipment.
- Installed components to improve HVAC system performance.
- Increased client comfort levels by appropriately sizing and installing heating, ventilation, and air conditioning systems based on specific needs.
- Facilitated seamless transitions from older HVAC systems to newer models through expert removal of existing equipment and precise installation of replacements.
HVAC Installer
Lindstrom Air Conditioning
06.2022 - 06.2023
- Installed HVAC systems in residential and commercial properties, ensuring compliance with safety standards.
- Conducted routine maintenance checks, diagnosing issues efficiently to enhance system performance.
- Collaborated with team members to streamline installation processes for improved workflow efficiency.
- Trained junior installers on best practices and safe handling of tools and equipment.
- Implemented troubleshooting techniques that reduced service call times and increased customer satisfaction.
- Managed inventory of HVAC components, ensuring timely procurement and availability for projects.
- Developed training materials to improve onboarding processes for new installers within the team.
- Led initiatives to enhance energy efficiency in installations, contributing to sustainable business practices.
- Assembled air ducts, pipes, discharge valves, and flues to central heating and cooling equipment.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
- Located and marked pipe positions, hole passages, and duct connections in walls and floors.
- Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.
- Promoted workplace safety by consistently following established protocols and diligently wearing appropriate personal protective equipment.
- Installed components to improve HVAC system performance.
- Increased client comfort levels by appropriately sizing and installing heating, ventilation, and air conditioning systems based on specific needs.
- Facilitated seamless transitions from older HVAC systems to newer models through expert removal of existing equipment and precise installation of replacements.
- Ensured top-quality installations by adhering to local building codes, manufacturer specifications, and industry best practices.
- Provided outstanding customer service throughout the entire project lifecycle, from initial consultation to final walkthroughs after completion of installations.
- Streamlined installation processes by properly preparing job sites, ensuring all necessary materials were on hand before beginning work.
- Boosted customer loyalty through exceptional follow-up service, addressing any concerns promptly and professionally.
- Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
- Troubleshot complex HVAC issues using advanced diagnostic equipment and tools, identifying root causes quickly and accurately to minimize system downtime.
- Collaborated effectively with architects, engineers, electricians, and other construction professionals during large-scale projects, ensuring smooth coordination and successful outcomes.
- Utilized pressure gauges and soap-and-water solutions to test pipe and tubing joints for leaks.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Assisted customers in understanding complex technical information about their HVAC systems by explaining concepts in accessible language tailored to individual needs.
Cashier
Walgreens
04.2022 - 06.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer through diligent counting and reconciliation.
- Assisted customers with product inquiries, enhancing shopping experience.
- Handled returns and exchanges in accordance with store policies.
- Collaborated with team members to ensure store organization and cleanliness.
- Trained new cashiers on operational procedures and customer service standards.
- Monitored inventory levels, alerting management of stock shortages or discrepancies.
- Implemented strategies for reducing wait times during peak hours, improving service flow.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Grill Cook
Pollo Tropical
11.2021 - 06.2022
- Prepared and cooked menu items according to established recipes and quality standards.
- Operated grill and fryer equipment efficiently to meet high-volume demands.
- Monitored food safety and sanitation practices to ensure compliance with health regulations.
- Assisted in training new kitchen staff on cooking techniques and food preparation standards.
- Collaborated with team members to streamline kitchen operations, enhancing workflow efficiency.
- Maintained cleanliness of workstations and kitchen equipment to uphold hygiene standards.
- Adapted quickly to menu changes and special requests, ensuring customer satisfaction.
- Conducted inventory checks for ingredients, minimizing waste through efficient resource management.
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Cleaned and maintained kitchen equipment regularly.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Regularly cleaned and maintained grilling equipment to ensure peak performance at all times.
- Adhered to strict food safety guidelines to prevent cross-contamination and ensure a safe dining experience for guests.
- Restocked and rotated food items according to expiry dates to minimize waste.
- Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
- Efficiently managed time by prioritizing tasks according to importance and urgency.
Crew Member
Taco Bell Restaurant
01.2020 - 11.2020
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Operated cash register efficiently, handling transactions accurately and promptly.
- Maintained cleanliness and organization of dining area, contributing to positive customer experience.
- Collaborated with team members to prepare food items according to safety standards and recipes.
- Trained new crew members on operational procedures and customer service best practices.
- Managed inventory levels effectively, assisting in stock replenishment and waste reduction efforts.
- Implemented improvements in workflow processes, enhancing overall efficiency during peak hours.
- Supported management in maintaining compliance with health and safety regulations within the restaurant environment.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Education
High School Diploma -
Piper High School
Lauderdale Lakes, FL06-2021
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- People management
- Staff training
- Work Planning and Prioritization
- Coaching and mentoring
- Documentation and reporting
- Performance improvement
- Goal setting
- Safety
- Relationship building
- Client service
- System installation
- Ductwork installation
- Electrical wiring
- Sheet metal fabrication
- OSHA compliance
- System troubleshooting
- Electrical safety
- HVAC controls
- Leak testing
- Thermostat installation
- System maintenance
- Equipment replacement
- Duct cleaning
- Airflow measurement
- Ventilation systems
- Equipment calibration
Certification
Universal Epa
Osha 10
High school diploma
Languages
English
Native or Bilingual
Haitian creole
Native or Bilingual
Timeline
Team Leader
Walmart
10.2023 - Current
HVAC Installer
Magic Touch Mechnical
08.2023 - 10.2023
HVAC Installer
Lindstrom Air Conditioning
06.2022 - 06.2023
Cashier
Walgreens
04.2022 - 06.2022
Grill Cook
Pollo Tropical
11.2021 - 06.2022
Crew Member
Taco Bell Restaurant
01.2020 - 11.2020
High School Diploma -
Piper High School