Habibli Heydar
Baku,Azerbaijan
Summary
Dependable professional with several years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
HELPDESK
C7 GROUP
Baku
12.2023 - 05.2025
- Respond to requests for technical assistance in-person, via phone, electronically;
- Stay current with system information, changes, and updates;
- Follow standard help desk procedures;
- Log all help desk interactions;
- Administer help desk software;
- Redirect problems to correct resource.
IT HELPDESK
TOTAL IT
10.2021 - 12.2023
- Diagnose and resolve technical hardware and software issues;
- Advise user on appropriate action;
- Follow standard help desk procedures;
- Assist in administration of help desk software;
- Redirect issues to the relevant resource;
- Identify and escalate situations requiring urgent attention;
- Inform management about recurring problems;
- Stay current with system information, changes, and updates.
WEB-DEVELOPER
GOLDEN-PAY
08.2017 - 07.2018
- Developing and managing the website back-end including database and server integration;
- Working with WordPress and write well designed, testable, efficient code for websites hosted on WordPress;
- Optimize websites' performance (E.g., optimize speed load, improve web vitals);
- Gather and refine specifications and requirements based on technical needs;
- Provide accurate time estimations regarding website builds and maintenance.
Education
Computer Engineering -
Khkarkiv Polytechnic University
Skills
- HTML
- Adobe Photoshop
- CSS
- Adobe Illustration
- SCSS
- CorelDraw
- Bootstrap
- VUEJS
- JavaScript
- Technical support
- Troubleshooting techniques
- Systems administration
- Effective communication
- Helpdesk experience
- Helpdesk management
- Help desk administration
- Customer relationship management
- Time management
- Attention to detail
Certification
- USTAD course, 2021-2022
- Duolingo, 98 points, Celt colleges
Languages
- English, C1
- Russian, C2
- Turkish, B1
- Germany, B1
Languages
English
Advanced
C1
German
Intermediate
B1
Turkish
Intermediate
B1
Russian
Proficient
C2
Timeline
HELPDESK
C7 GROUP
12.2023 - 05.2025
IT HELPDESK
TOTAL IT
10.2021 - 12.2023
WEB-DEVELOPER
GOLDEN-PAY
08.2017 - 07.2018
Computer Engineering -
Khkarkiv Polytechnic University