Summary
Overview
Work History
Education
Skills
Timeline
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Hiba Alobaidi

Glendale

Summary

Dynamic Medical Representative and Customer Service Sales expert with a proven track record at Manzanita Medical. Excelled in delivering technical support and fostering customer relationships, enhancing satisfaction through effective communication and problem-solving skills. Skilled in managing high call volumes and training peers, significantly improving service quality and efficiency.

Overview

9
9
years of professional experience

Work History

Medical Representative

Manzanita Medical
Paradise Valley
01.2021 - 04.2023
  • Provided technical support to physicians by answering questions about product features, benefits, and uses.
  • Maintained records of sales activities such as appointments made, calls placed, samples distributed.
  • Completed connections between callers, departments and professionals.
  • Transferred calls as needed to ensure customer satisfaction was met.
  • Utilized active listening skills to ensure complete understanding of customer requests.
  • Assisted with training new employees on proper phone etiquette procedures.
  • Managed a large volume of incoming calls from both internal and external sources.

Customer Service Sales Representative

Sales Advisors
Glendale
02.2014 - 01.2021
  • Greeted and assisted customers to foster positive experiences.
  • Educated customers on product features and technical details to highlight benefits.
  • Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
  • Recognized potential areas needing improvement in the customer service process.
  • Listened to customer needs to identify and recommend best products and services.
  • Answered customer questions about products and services and recommended appropriate solutions.
  • Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Education

Master of Science - Nutrition Sciences

Arizona State University
Tempe, AZ
01-2025

Bachelor of Science -

Arizona State University
Tempe, AZ
12-2021

Skills

  • Bilingual (Arabic)
  • Strong problem-solving skills to handle customer inquiries and provide suitable solutions
  • Effective communication skills with customers result in increased customer satisfaction and positive feedback
  • Keep an eye on detail in processing appointments, ensuring accuracy, and minimizing errors
  • Time management skills
  • Problem-solving skills
  • Able to handle a large call volume

Timeline

Medical Representative

Manzanita Medical
01.2021 - 04.2023

Customer Service Sales Representative

Sales Advisors
02.2014 - 01.2021

Master of Science - Nutrition Sciences

Arizona State University

Bachelor of Science -

Arizona State University

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Hiba Alobaidi