Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Hobbies and Interests
Phone Number - Mobile
Driving Licence
Languages
Certification
Timeline
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Hikmat Abdurahmanli

Hikmat Abdurahmanli

Baku,BA

Summary

Committed to continuous self-development and maintaining a positive outlook. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Proficient in Russian and Azerbaijani with strong command of English. Demonstrates excellent communication skills, punctuality, and responsibility in team environments. Experienced in web programming with a portfolio of small projects available on GitHub.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

PashaPay MMC
Baku, Azerbaijan
08.2025 - Current
  • Assisted customers with inquiries and resolved issues efficiently.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Utilized CRM software to track interactions and follow up promptly.
  • Answered customer inquiries and provided accurate information regarding products and services.

AREA SALES MANAGER

SAVEMAX ETERNITY
Baku
05.2023 - 07.2023
  • Sold various discount promotions
  • Increased the number of sold promotions by 20%
  • Developed sales strategies to increase market presence in assigned regions.
  • Analyzed sales data to inform decision-making and strategic planning efforts.

CALL CENTRE OPERATOR

TURKISH AIRLINES
Baku
02.2022 - 07.2022
  • Supplied information regarding flight and ticket rules
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Appointed team lead and assisted our department in reducing the number of errors in processes
  • Assisted customers with flight bookings and travel inquiries.
  • Handled ticket changes and cancellations for travelers efficiently.

Education

Bachelor of Science - Information Technology

Azerbaijan State University of Economics
Baku, Azerbaijan
07-2024

Skills

  • Social media management
  • Microsoft Office
  • Communication skills
  • Listening skills
  • Project Management
  • Customer relationship management
  • CRM software utilization
  • Effective communication
  • Problem resolution strategies
  • Time management
  • Relationship building
  • Multi-line telephone operations
  • Problem-solving
  • Credit card payment processing
  • Information security
  • Punctuality and reliability

Websites

Personal Information

  • Date of Birth: 06/08/03
  • Gender: Male
  • Nationality: Azerbaijani

Hobbies and Interests

I engage in a lot of exercise throughout the day, enjoying activities such as hiking and going to the gym., I have written numerous mini-projects, which are available on my GitHub page. In my free time, I love coding and watching videos related to IT.

Phone Number - Mobile

(+994) 505138486

Driving Licence

  • B1
  • B
  • BE

Languages

Azerbaijan
First Language
English
Upper Intermediate (B2)
B2
Russian
Proficient (C2)
C2
Turkish
Intermediate (B1)
B1

Certification

  • Texno-Era Academy - Front-End Developer Course

Timeline

Customer Service Representative

PashaPay MMC
08.2025 - Current

AREA SALES MANAGER

SAVEMAX ETERNITY
05.2023 - 07.2023

CALL CENTRE OPERATOR

TURKISH AIRLINES
02.2022 - 07.2022

Bachelor of Science - Information Technology

Azerbaijan State University of Economics

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Hikmat Abdurahmanli