Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Hi, I’m
HIKMAT ALIYEV
Baku
Summary
Overview
13
years of professional experience
Work History
CASTLE RESORT SPA HOTEL
GM
06.2022 - Current
Job overview
- Collaborated with other departments such as IT, HR, Accounting and Finance in order to coordinate efforts across teams in pursuit of common goals.
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
- Organized special events such as conferences or meetings in the hotel premises ensuring smooth running of activities according to plan.
- Resolved conflicts between staff members or guests when necessary.
ISMAYILLI RESORT HOTEL
GM
09.2020 - 04.2021
Job overview
- Developed and implemented hotel policies and procedures.
- Ensured that guests received prompt, courteous attention throughout their stay.
- Maintained high standards of quality control, hygiene, health and safety.
- Handled guest complaints professionally and efficiently.
- Organized special events such as conferences or meetings in the hotel premises ensuring smooth running of activities according to plan.
AVENUE HOTEL BAKU
Assistant GM
02.2017 - 07.2020
Job overview
- Assisted GM in developing and implementing strategies to improve operational efficiency and customer satisfaction.
- Assigned tasks to departmental staff, monitored performance, and provided feedback for improvement.
- Developed policies and procedures for all departments within the organization.
- Evaluated new business proposals from potential partners or clients.
- Participated in industry events to network with other professionals in the field.
NEW BAKU HOTEL
Quality Manager
02.2016 - 10.2016
Job overview
- Provided technical guidance on quality control activities to support efficient operations.
- Delegated work to staff, setting priorities and goals.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
FAIRMONT HOTEL
Intern Supervisor
09.2015 - 01.2016
Job overview
- Established standard operating procedures for various tasks such as food preparation, serving techniques.
GUZU TANDIR
SUPER
06.2014 - 09.2015
Job overview
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
BIBI RESTAURANT
Supervisor
12.2011 - 03.2012
Job overview
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
- Trained new employees on restaurant policies and procedures.
- Developed menus for special events such as banquets, weddings or private parties based on budget considerations.
- Inspected dishes before they were served to verify that presentation met quality standards.
- Planned work schedules for restaurant personnel ensuring adequate coverage at all times.
- Scheduled and directed staff in daily work assignments to maximize productivity.
BEM
GARSON
02.2011 - 12.2011
Job overview
- Delivered products to customer locations on time.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
Skills
- Staff Training and Development
- Operations Management
- Service Quality Improvement
- Business Development
- Market Analysis
- Staff Training
- Motivation
- Motivation
Languages
AZERBAIJAN
First Language
Russian
Upper Intermediate (B2)
B2
English
Beginner (A1)
A1
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
GM
CASTLE RESORT SPA HOTEL
06.2022 - Current
GM
ISMAYILLI RESORT HOTEL
09.2020 - 04.2021
Assistant GM
AVENUE HOTEL BAKU
02.2017 - 07.2020
Quality Manager
NEW BAKU HOTEL
02.2016 - 10.2016
Intern Supervisor
FAIRMONT HOTEL
09.2015 - 01.2016
SUPER
GUZU TANDIR
06.2014 - 09.2015
Supervisor
BIBI RESTAURANT
12.2011 - 03.2012
GARSON
BEM
02.2011 - 12.2011
Similar Profiles
Svetoslav Miroslavov ParvanovSvetoslav Miroslavov Parvanov
Administrator at FIRST LINE HOTELS Ltd, Royal Castle Design & Spa Hotel***** – EleniteAdministrator at FIRST LINE HOTELS Ltd, Royal Castle Design & Spa Hotel***** – Elenite
Evan O'ConnorEvan O'Connor
Operations Manager at Hazlewood Castle Hotel & SpaOperations Manager at Hazlewood Castle Hotel & Spa
Kiaya TolsterKiaya Tolster
Leisure Attendant at Dunboyne Castle Hotel & SpaLeisure Attendant at Dunboyne Castle Hotel & Spa
Shamil HajiliShamil Hajili
Laboratory Chemist at SGSLaboratory Chemist at SGS
FARID BAYRAMOVFARID BAYRAMOV
DevOps Engineer at KapitalbankDevOps Engineer at Kapitalbank