HILDA I. RODRIGUEZ
Phoenix
Summary
Bilingual and dedicated healthcare professional with extensive experience in patient care, medical coding, and population health management. Proven ability to foster strong relationships with patients and healthcare providers, improve care coordination, and support strategic health initiatives. Skilled in medical record auditing, coding compliance, and EHR systems (Epic). A results-driven team leader with exceptional problem-solving, communication, and interpersonal skills, committed to driving efficiency and excellence in healthcare settings.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Coding Support Technician
Cigna Medical Group
Phoenix
08.2018 - 12.2025
- Review clinical schedules and medical records for Medicare plans to ensure coding accuracy and policy compliance.
- Develop chronic condition reference lists and communicate Best Practice Advisories (BPAs) using EpicCare.
- Perform audits of medical documentation to support accurate charge capture; collaborate closely with coding managers to ensure standards are met.
Population Health Management Specialist
Cigna Medical Group
Phoenix
04.2016 - 08.2018
- Led planning and implementation of health intervention programs targeting high-risk populations.
- Conducted patient outreach to assess needs, support care coordination, and streamline access to services and appointments.
Education
MBA - Accounting Focus
Grand Canyon University
Glendale, AZ 11.2025 - 03.2026
BBA -
Grand Canyon University
Glendale, AZ 03.2016 - 01.2019
Associate of Science -
AIU University
Chicago, IL 09.2012 - 01.2015
Medical Assistant Certification -
Apollo College
Phoenix, AZ 06.2005 - 07.2006
Skills
- CPT and ICD-10 medical coding
- HIPAA compliance
- EHR proficiency
- Epic Systems
- Microsoft Office Suite
- Medical record auditing
- Charge capture
- Patient engagement
- Care coordination
- Leadership
- Team collaboration
- Conflict resolution
- Bilingual: fluent in English and Spanish
Certification
- CPR Certification, 03/01/23
- Leadership Series – Cigna, 2024, Leading with Intention, 12/10/24, Leading with Courage, 11/12/24, Leading Difficult Conversations, 11/13/24
- Optimizing Self-Awareness – Stanford University Certification, 10/25/24
References
Available upon request.
Timeline
MBA - Accounting Focus
Grand Canyon University
11.2025 - 03.2026
Coding Support Technician
Cigna Medical Group
08.2018 - 12.2025
Population Health Management Specialist
Cigna Medical Group
04.2016 - 08.2018
BBA -
Grand Canyon University
03.2016 - 01.2019
Associate of Science -
AIU University
09.2012 - 01.2015
Medical Assistant Certification -
Apollo College
06.2005 - 07.2006