Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Hilda Martinez

Casa Grande,AZ

Summary

Experienced and adaptable professional with a diverse background in leadership, operations management, and customer service across multiple industries. Demonstrated ability to foster positive relationships, implement effective solutions, and manage teams to achieve organizational goals. Proficient in creating safe, engaging environments for learning and development, optimizing workflows, and maintaining high standards of quality and efficiency. Adept at anticipating customer needs, managing inventory, and overseeing daily operations, with a commitment to excellence and continuous improvement.

Overview

30
30
years of professional experience

Work History

Infant/Toddler Team Lead

The Learning Experience
04.2024 - 11.2024
  • Modeled positive behavior and communication skills for students.
  • Established open and professional relationships with team members to achieve quick resolutions for issues which could arise.
  • Implemented age-appropriate curricula to meet needs of young learners.
  • Created safe and nurturing learning environment for preschoolers.
  • Established positive relationships with students and families.

Fulfillment Expert

Radial Inc.
11.2023 - 03.2024
  • Worked different stations to provide optimal coverage and meet production goals.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Prepared and checked outbound shipments for accuracy.
  • Picked and packed order items.
  • Kept work areas neat, clean and free from debris.

Owner/Manager

Pacifico Trading Company
03.1995 - 08.2023

As the owner and manager, I oversee various tasks that are essential to the success of our business. My focus is on ensuring that our home furnishings and Mexican imports align with our customers' preferences. I manage daily operations, which include inventory management, procurement, customer relations, and staff supervision, all while upholding high standards of product quality and customer service. By staying informed about industry trends and collaborating with artisans and suppliers, I strive to offer unique and authentic products.

Department Lead

Walmart
03.2019 - 05.2022
  • Maintained a clean and organized inventory while curating a collection of clothing and accessories for display.
  • Anticipated customer needs and provided quality service in line with brand standards to ensure customer satisfaction.
  • Swiftly and effectively resolved conflicts, resulting in increased customer satisfaction.
  • Welcomed guests into the store, offered product advice, and assisted with fulfilling their requests and answering their questions.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet anticipated demands.
  • Oversaw team schedules, department projects, and quality assurance initiatives.
  • Managed team schedules, department projects and quality assurance.

Production Worker

Price Industries
03.2013 - 12.2015

As a production line worker, I focused on ensuring efficient manufacturing processes by operating machinery, assembling components, and conducting quality control checks. I consistently met production targets while maintaining high quality standards and adhering to safety protocols. My hands-on experience and commitment to fostering a positive work environment align well with the values of Price Industries.

Self Employed Owner/Operator

At home childcare
05.2005 - 06.2012

As the self-employed owner of an at-home childcare facility, I focused on creating a safe and nurturing environment for the children. I provided a structured yet flexible daily schedule that included educational activities, playtime, and socialization. With a background in childcare, I prioritized the children's safety by implementing effective protocols. I maintained open communication with parents, keeping them informed about their child's activities and any concerns. Additionally, I offered flexible scheduling options to meet the unique needs of each family.

Skills

  • Regulatory Compliance
  • Workplace Safety
  • Conflict Resolution
  • Communication Proficiencies
  • Manufacturing
  • Production Monitoring
  • Quality Control
  • Workflow Management
  • Sales
  • Customer Service
  • Retail Sales
  • Caregiving
  • Early Childhood Education

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Infant/Toddler Team Lead

The Learning Experience
04.2024 - 11.2024

Fulfillment Expert

Radial Inc.
11.2023 - 03.2024

Department Lead

Walmart
03.2019 - 05.2022

Production Worker

Price Industries
03.2013 - 12.2015

Self Employed Owner/Operator

At home childcare
05.2005 - 06.2012

Owner/Manager

Pacifico Trading Company
03.1995 - 08.2023
Hilda Martinez