Hillary Adams
Phoenix
Summary
Accomplished hospitality professional with 20+ years in the service industry, recognized for exceptional guest service, polished professionalism, and dedication to creating memorable dining experiences. Skilled at fostering guest loyalty, supporting team growth, and upholding the highest standards of food, beverage, and service. Thrives in fast-paced, high-volume environments while maintaining a welcoming and refined atmosphere. Goal-focused restaurant server with several years of experience working in high-end, fine dining restaurant settings. Driven to go above and beyond to satisfy customers and improve operations. Dedicated to maximizing table turnover to take advantage of sales opportunities without sacrificing service.
Overview
16
16
years of professional experience
Work History
Senior Server / Hospitality Specialist
Rough Rider
Phoenix
01.2022 - 08.2025
- Company Overview: craft cocktail-focused restaurant known for its refined, historic ambiance.
- Deliver elevated guest service in a high-volume, craft cocktail-focused restaurant known for its refined, historic ambiance.
- Anticipate guest's needs to ensure personalized and memorable experiences, contributing to repeat business and strong customer loyalty.
- Collaborate with bartenders, hosts, and kitchen staff to maintain smooth service flow during peak hours.
- Train and mentor new staff, reinforcing company standards and service excellence.
- Craft cocktail-focused restaurant known for its refined, historic ambiance.
Server
Windsor
Phoenix
10.2015 - 11.2022
- Provided consistent, friendly, and professional service in a busy neighborhood restaurant setting.
- Supported bar staff in recommending craft cocktails, beer, and wine pairings.
- Assisted with special events and promotions, contributing to increased community engagement.
- Maintained a strong rapport with regular guests, helping sustain high return-visit rates.
Store Manager
Zumiez
Phoenix
07.2009 - 08.2015
- Managed daily store operations to ensure a seamless shopping experience.
- Trained and supervised staff to uphold customer service standards.
- Developed team schedules to optimize coverage during peak hours.
- Conducted regular staff meetings to communicate goals and updates.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Skills
- Guest relations & personalized service
- Upscale dining & beverage knowledge
- Team collaboration & leadership support
- High-volume service execution
- Conflict resolution & problem solving
- Attention to detail & presentation
- POS systems & cash handling accuracy
References
Available upon request.
Timeline
Senior Server / Hospitality Specialist
Rough Rider
01.2022 - 08.2025
Server
Windsor
10.2015 - 11.2022
Store Manager
Zumiez
07.2009 - 08.2015