Hind AlDhaheri
Abu Dhabi
Summary
Hardworking and passionate job seeker with strong organizational skills Objective To find a suitable position in a well-established organization while contributing to the benefit of getting client satisfaction for the place. Ready to help the team achieve company goals.
Overview
3
3
years of professional experience
Work History
Abu Dhabi Health Services Company
SEHA
01.2022 - 01.2023
- Optimized patient care quality by regularly reviewing treatment plans and adjusting as needed based on individual needs.
- Processed refunds and exchanges according to company policy.
Customer Service Representative
Teller Services
01.2020 - 01.2022
- Updated account information to maintain customer records.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Bachelor of Applied Science in Information Technology - Computer Networking
Higher Colleges of Technology (in Progress)
Abu Dhabi, United Arab Emirates01.2025
High School Diploma -
Al Nader School
Abu Dhabi, United Arab Emirates05.2020
Skills
- Issue and Complaint Resolution
- Call Response and Transfer
- Customer Relations
- Confidentiality and Discretion
- Listening and Comprehension
- Computer skills – Microsoft Word & Microsoft PowerPoint
- Photography and editing
- Internet research skills
- Capable of planning projects and finding solutions
- Time management
Accomplishments
· Security Education Program, organized by Dubai Police (2017_2019)
· Sheikh Latifa Bent Mohammed Award For Childhood Talents (2016)
· Young Entrepreneurs Competition (2010)
· Tended cash register and completed end-of-day financials.
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Abu Dhabi Health Services Company
SEHA
01.2022 - 01.2023
Customer Service Representative
Teller Services
01.2020 - 01.2022
Bachelor of Applied Science in Information Technology - Computer Networking
Higher Colleges of Technology (in Progress)
High School Diploma -
Al Nader School
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