Hiroko Mitome Richards
Gilbert
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Marketing
Hilton Grand Vacations Club
02.2009 - 08.2021
- Concierge guest services and sales of time-share agreements.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
Guest Service and sales
Polynesian Cultural Center
01.2004 - 04.2008
- Trained a group of 60 tour guides including newly-hired guides.
- Served as a Japanese Translator, managed tours, and entertained groups of 10-50.
Sales Department
Staff Service
07.2000 - 12.2003
- Processed incoming orders for domestic sales of printing paper.
- Created import and export documents.
- Prepared invoices for customers.
Office Worker
Nishiaizu Town Office
05.1999 - 05.2000
- Increased office efficiency by organizing and maintaining a well-structured filing system.
- Completed clerical tasks such as filing, copying, and distributing mail.
Japanese Language Assistant Instructor
Eugene Gakuen
09.1996 - 09.1997
- Provided classroom aid to teachers of 5-6th grade students and tutored.
- Assisted students in preparation for performance in Asian Festival.
Counselor
Rock Brook Camp
05.1995 - 08.1995
- Provided sports and art instruction to camp participants.
Education
B.S. - Information Systems
Brigham Young University - Hawaii
Laie, Hawaii04.2008
A.A. - Home Economics
Koriyama Women's College
01.1995
Skills
- Language: Bilingual Japanese / English
- Computer Experience: Microsoft (Word, Excel, PowerPoint, Access), Mac OS, HTML, ECLIPSE
Awards
Circle of Champion, Joan and John Livingston Scholarship 2005-2007, Japanese Language Skills Scholarship 2004-2007, Yamamoto Scholarship 2004-2005, Return Missionary Scholarship 2004, Information Systems Department Academic Scholarship 2004
LEADERSHIP
- Ohana Group Leader: BYU-Hawaii Jan.2007- Apr.2008
- Orientate new students to the BYU-Hawaii campus and life in Hawaii.
- Chapter Chair: BYU-Hawaii Alumni Council, BYU-Hawaii Jan.2006 - Apr.2008
- Created strategy for placing Japanese BYU-H graduates; helped mentorship program with BYU Alumni Association in Tokyo; worked with Director, Global Executive and Organizational.
- Vice President: Japanese Club, BYU-Hawaii Apr.2004-Apr.2005
- Presided, organized, and conducted conferences to improve academic and social skills.
HUMANITARIAN SERVICE
- Full-time Missionary: The Church of Jesus Christ of Latter-day Saints Oct.1997-May.1999
- Taught weekly pro-bono English Classes
- Taught life skills and values to individuals and small groups of diverse cultures/ backgrounds
- Counseled, directed, and supported other volunteers and set goals, reported results.
- Church Service: The Church of Jesus Christ of Latter-day Saints 1995-Present
- Counselor in Sunday School and President of organization of women and Assistant Single Adults in a Stake (over 100 members), Teacher taught lesson once a month, Activity Leader, Musical Director, directed other women in their calling in a ward (around 250 members).
Timeline
Marketing
Hilton Grand Vacations Club
02.2009 - 08.2021
Guest Service and sales
Polynesian Cultural Center
01.2004 - 04.2008
Sales Department
Staff Service
07.2000 - 12.2003
Office Worker
Nishiaizu Town Office
05.1999 - 05.2000
Japanese Language Assistant Instructor
Eugene Gakuen
09.1996 - 09.1997
Counselor
Rock Brook Camp
05.1995 - 08.1995
A.A. - Home Economics
Koriyama Women's College
B.S. - Information Systems
Brigham Young University - Hawaii
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