Holly Carroll

• Oversee all aspects of daily operations at a busy 3 doctor private practice, including scheduling, staff management, patient relations, and financial administration.
• Develop and implement strategic initiatives to improve efficiency, productivity, and patient satisfaction, resulting in a significant increase in monthly revenue.
• Lead a team of 16 dental professionals, providing guidance, training, and support to ensure the delivery of high-quality dental care in a comfortable and welcoming environment.
• Implement marketing strategies to attract new patients and retain existing ones, utilizing social media, community outreach, and patient referral programs.
• Collaborate with dentists and other healthcare providers to coordinate patient care and treatment plans, emphasizing preventive care and patient education.
• Boosted staff morale by offering constructive feedback and specific direction.
• Consulted with healthcare professionals on business decisions.
• Oversaw accounting, budgeting, and financial reporting.
• Developed close working relationships with front office and back office staff.
• Hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

• Patient Consultation: Conduct consultations with patients to discuss treatment options, address concerns, and develop personalized treatment plans based on dentist's recommendations.
• Insurance Verification: Verify patients' insurance coverage, including benefits, limitations, and pre-authorizations, to ensure accurate billing and reimbursement.
• Financial Coordination: Provide cost estimates for treatment plans, discuss financing options, and coordinate payment arrangements with patients.
• Appointment Scheduling: Manage appointment schedules, ensuring optimal use of dentist's time and efficient patient flow.
• Records Management: Maintain accurate patient records, including treatment plans, insurance information, and financial transactions, in compliance with HIPAA regulations.
• Patient Education: Educate patients on proper oral hygiene practices, treatment procedures, and post-treatment care instructions.
• Communication Liaison: Serve as a liaison between patients, dentists, and other dental office staff to ensure clear communication and coordination of care.
• Follow-up: Conduct follow-up calls or emails to check on patients after treatment, address any concerns, and schedule necessary follow-up appointments.

• Assisting Orthodontic Procedures: Assist orthodontists during patient examinations, treatments, and procedures. This includes preparing treatment rooms, sterilizing instruments, handing instruments to the orthodontist, and providing chairside assistance during procedures such as orthodontic adjustments, brace fittings, and appliance placements.
• Patient Care: Interact with patients in a friendly and professional manner, providing support and reassurance during procedures. Answer patient questions, educate them on orthodontic care procedures, and provide instructions for oral hygiene and care of orthodontic appliances.
• Documented patient information and treatment plan details.
• X-Rays and Impressions: Take dental impressions and CBCT Scan as directed by the orthodontist, ensuring accuracy and patient comfort. Maintain records of patient X-rays and other diagnostic images.
• Orthodontic Appliance Maintenance: Assist in the fitting, adjustment, and removal of orthodontic appliances such as braces, retainers, and expanders. Educate patients on proper care and maintenance of their appliances.
• Sterilization and Maintenance: Maintain cleanliness and sterility of orthodontic instruments, equipment, and treatment areas. Follow established infection control protocols and procedures for instrument sterilization and equipment maintenance.
• Administrative Tasks: Perform various administrative duties such as scheduling patient appointments, managing patient records, billing and processing payments, and maintaining inventory of orthodontic supplies and materials.
• Team Collaboration: Collaborate effectively with orthodontists, dental assistants, receptionists, and other team members to ensure seamless patient care and practice operations.

● Prepare the patient for treatment and provide in-treatment support to dentist

● front office: scheduling, billing, greeting patients and answering phones

● Assist dentist during procedures passing instruments, retrieving supplies.

● Assist during procedures, dental x-rays, lab work, and after care procedures