Holly Clauss
Tempe
Summary
Dynamic Client Care Specialist with a proven track record at Rocket Mortgage, excelling in customer relations and conflict resolution. Expert in document analysis and application processing, I enhance client retention through effective communication and teamwork. Recognized for optimizing processes and delivering solutions that improve efficiency and client satisfaction.
Overview
10
10
years of professional experience
Work History
Client Care Specialist
Rocket Mortgage FieldHouse
05.2020 - Current
Facilitated assistance for clients and teammates when necessary.
Provided solutions to queries.
Executed projects for multiple clients at once.
Skilled in default
Proficient at resolving conflicts.
Operations Specialist
Vanguard
06.2015 - 11.2019
Facilitated seamless transitions for 401k rollovers.
Conducted process training for the team regarding new clients.
Designed macros to optimize process efficiency.
Education
N/A - Communications
Maricopa Community Colleges, Mesa Community College
Mesa, AZDiploma -
Gilbert High School
Gilbert, AZ05.2005
Skills
- Customer relations
- Application processing
- Document analysis
- Document review
- Proficient in software
- Quality assurance standards
- Client retention
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
Languages
American Sign Language
Native or Bilingual
Timeline
Client Care Specialist
Rocket Mortgage FieldHouse
05.2020 - Current
Operations Specialist
Vanguard
06.2015 - 11.2019
N/A - Communications
Maricopa Community Colleges, Mesa Community College
Diploma -
Gilbert High School
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