Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Holly Forster

Chandler

Summary

Accomplished product management professional with extensive experience in risk mitigation and data analysis. Proven ability to collaborate cross-functionally and implement effective strategies, resulting in enhanced product offerings and improved client outcomes.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Lead Product Manager

TSYS/Global Payments
Tempe
07.2019 - Current
  • Responsible for TSYS Risk products and system edits, both front-end and back-end, developed for acquiring clients to mitigate fraud.
  • Collaborate with Risk, Sales, Training, Business Analysts, account executives, relationship managers, billing, finance, legal, technical teams, clearing and settlement, and authorization and capture teams to develop products and services.
  • Manage the details of the product backlog, and ensure continual enhancements to existing products.
  • Collaborate with tech designers to create user-friendly product interfaces.
  • Develop product specifications and prioritized features for development.
  • Conduct market research to identify customer needs and trends.
  • Facilitate stakeholder meetings to gather feedback, and refine strategies.
  • Manage project timelines, and coordinate with engineering for delivery schedules.
  • Create training materials for internal teams and external clients on new product features.
  • Monitor customer feedback and market trends to identify areas of improvement in existing products.
  • Work closely with Compliance teams to ensure that industry regulations and standards are met when developing new products and services.
  • Implemented a Payment Facilitation program for the indirect channel to expand business opportunities and revenue.

Manager, Risk and Compliance

TSYS/Global Payments
Tempe
01.2013 - 07.2019
  • Managed a team of risk and PCI analysts performing platform oversight and direct merchant PCI compliance functions; conducted performance reviews, provided coaching and feedback to team members, and managed daily risk oversight activities and actions.
  • Served as a subject matter expert for business and technical stakeholders; evaluated changes within the enterprise and payment landscape to determine impacts, monitored, and stayed abreast of new technology, trends, and events.
  • Worked with card brands on high-level risk and fraud events, acting as the point of contact for payment brand issues.
  • Assisted in complex investigations, offering system expertise to troubleshoot and resolve incidents; engaged heavily with acquiring clients to mitigate potential losses.
  • Provided consulting to new and existing clients on risk tools, products, and systems; scheduled and managed client implementations and activations.
  • Developed and implemented new risk mitigation tools through projects via the governance process.
  • Created and maintained client-facing documents to advise on fraud trends, potential threats, and upcoming enhancements, as well as new functionality of risk tools.
  • Monetized monthly work efforts and risk tool adoption; track and report significant risk events to executive-level management.
  • Led a client Risk Advisory Council to collaborate on trends and issues facing the industry, coordinate quarterly and ad hoc calls as necessary, and facilitate a yearly in-person meeting.
  • Attend industry conferences, training opportunities, and card brand-sponsored meetings and forums to advocate on behalf of the business.

Risk Analyst

TSYS/Global Payments
Tempe
02.2005 - 01.2013
  • Monitored acquiring client portfolios to ensure merchant transactions were within defined risk guidelines; identified suspicious activity, investigated potential issues, contacted merchants for documentation requests, reported violations of merchant agreements, and researched issues pertaining to deposits, funding, chargebacks, and retrievals.
  • Performed platform-level monitoring to identify suspicious activity and fraud trends; collaborated with banks, ISOs, acquirers, issuers, card brands, and partners to mitigate potential losses.
  • Worked with law enforcement to obtain and share information regarding investigations, with several cases leading to multiple arrests; served as an expert witness for depositions.
  • Completed reporting and query requests from clients to assist them in implementing fraud mitigation tools, and managed requests for global updates on behalf of client portfolios.
  • Provided executive-level summaries on risk events with potential financial exposure.

Education

ETA Certified Payments Professional
07-2018

High School Diploma -

Luverne High School
Luverne, MN
06-1998

Skills

  • Product development
  • Risk management
  • Project management
  • Client consulting
  • Team leadership
  • Data analysis
  • Problem solving
  • Relationship building
  • Product roadmapping
  • Product launches
  • Cross functional leadership
  • Stakeholder communications
  • Payment Facilitation

Certification

  • Member: Associated Payment Professionals, FSISAC Payments Risk Council, WNet, ETA Risk and Fraud Council, ETA PayFac Council, IAFCI

References

References available upon request.

Timeline

Lead Product Manager

TSYS/Global Payments
07.2019 - Current

Manager, Risk and Compliance

TSYS/Global Payments
01.2013 - 07.2019

Risk Analyst

TSYS/Global Payments
02.2005 - 01.2013

ETA Certified Payments Professional

High School Diploma -

Luverne High School

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Holly Forster