Holly Koger

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Some bartending.

• Barista 2019 promoted to supervisor in 2021 until 2025

Lead the team during scheduled shifts, deploy team to positions. Made sure that the flow was smooth, assisted with bottlenecks. Run employee breaks. Created positive environment and positive coaching where needed. Kept drive times and wait times down.

Ensuring quality by following recipe and presentation, and ensuring cleanliness and safety. Nightly inventory and food pulls. Maintenance requests for machines and equipment. Maintaining food and safety standards and regulations. Key holding and cash handling and responsibility.

Providing excellent customer service and ensuring baristas are giving great customer service. resolving any complaints and make the moment right. Creating great relationships with customers and our regulars.

• Clothing sales and stylist 2016-2018
• Increasing store sales by promoting and selling the product. Sales floor operations. Achieved sales and appointment goals.
• Scheduled regular styling appointments with customers. Product knowledge and inventory.
• Greeting each customer and assisting with questions and fashion needs. Friendly customer service

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Insurance Verification
• Coordinated patient scheduling, check-in, check-out and payments for billing.