Holly McBride
Flagstaff
Summary
Results-driven and versatile professional with a proven track record in management, employee onboarding, training and development, office operations, and quality control. Adept at streamlining processes, fostering team growth, and ensuring operational excellence. Known for strong organizational skills, attention to detail, and the ability to adapt in fast-paced, dynamic environments.
Overview
9
9
years of professional experience
Work History
Learning and Development Specialist
Northern Arizona University
Flagstaff, AZ
11.2025 - 05.2026
- Conducted onboarding for new employees.
- Facilitated continuing education opportunities and yearly trainings for the team.
- Facilitated workshops and seminars to promote professional development across departments.
- Established partnerships with academic departments to integrate cutting-edge educational resources into training initiatives. IE: Better language integrations for English second language employees.
- Streamlined training process for new hires, accelerating time to productivity.
- Championed a culture of continuous learning by regularly sharing resources, articles, webinars, and thought leadership pieces with colleagues.
Corporate Trainer
NBC Sports Next
Scottsdale, AZ
04.2017 - 04.2025
- Presented performance outcomes and revenue strategies to senior leadership, including the Vice President of Customer Care, the Senior Director of Client Support, and Senior Managers.
- Created instructional materials including presentations, videos, handouts, job aids and other resources for use during trainings.
- Developed and implemented comprehensive training programs to increase employee productivity, efficiency and customer satisfaction.
- Organized and directed orientation and onboarding sessions for employees.
- Maintained detailed records of employee progress throughout training sessions.
- Invented new ways to accommodate needs of contemporary learners.
- Collaborated with internal teams to execute training plans and complete team projects.
Supervisor / Office Admin
NBCSports Next / EZLinks
Scottsdale, AZ
02.2017 - 03.2021
- Managed teams of domestic and overseas agents both while in management and trainer roles.
- Facilitated and fostered client relationships to continue smooth operations and policy implementations.
- Conducted quality assurance on trainees and senior specialists with detailed feedback sessions.
- Worked closely with upper management to develop strategies for improving operational efficiency within the department.
- Initiated creative solutions to resolve customer complaints and issues.
- Led the transition from office to work from home during 2020, assisting with technology set ups, trouble shooting, equipment programming, and shipping.
- Maintained office supplies and manned the receptionist desk, coordinated appointments, interviews, and meetings for the regional manager.
Specialist
NBCSports Next/ EZLinks
Scottsdale, AZ
01.2017 - 03.2017
- Answered phone calls in a timely manner.
- Assisted customers with scheduling appointments at golf courses across the country.
- Leveraged strong communication skills to build relationships with clients, leading to callers asking for me specifically.
- Conducted side-by-side training with new hires.
Education
High School -
Primavera Online
01-2011
Skills
- Management
- Staff training
- Data entry
- Training assessment
- Lesson planning
- Technology integration
- Microsoft Suite
- Zoom
- Orientation and onboarding
- Coaching and development
- Fast, accurate typing
- Training evaluation
- Learning management systems
- Performance evaluation
- Salesforce
- Teams
- New employee training
- Remote Desktop & System Troubleshooting
- Research & Information Verification
- Lecturing
- Course design
- Policy development
- Adobe Suite
- Organizational development
- E-learning design
- Onboarding programs
Timeline
Learning and Development Specialist
Northern Arizona University
11.2025 - 05.2026
Corporate Trainer
NBC Sports Next
04.2017 - 04.2025
Supervisor / Office Admin
NBCSports Next / EZLinks
02.2017 - 03.2021
Specialist
NBCSports Next/ EZLinks
01.2017 - 03.2017
High School -
Primavera Online