Holly Phillips
Phoenix
Summary
Well-qualified Property Manager and entrepreneur with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key vendors, customers, and team members to further company goals.
Overview
20
20
years of professional experience
Work History
Resident Experience Manager
American Campus Communities
Tempe, AZ
10.2025 - Current
- Conduct regular inspections to ensure timely maintenance and repairs.
- Develop positive tenant relationships and address concerns effectively.
- Collaborate with teams to enhance resident experience and property performance.
- Streamlined communication between residents and management to improve response times.
- Enhanced operational efficiency by refining processes related to maintenance requests and service tracking systems.
Owner/Operator
Stress Less Cleaning & Organizing
05.2020 - Current
- Manage residential and commercial cleaning operations, ensuring quality and efficiency.
- Oversee accounting and marketing for business growth and financial management.
- Maintain high client satisfaction through detail-oriented service.
Regional Property Manager
Pafille Property Management
Lewiston, ID
03.2006 - 11.2019
- Oversaw property operations across multiple sites, ensuring adherence to company policies and standards.
- Developed and implemented strategic plans to enhance tenant satisfaction and retention rates.
- Managed budget allocations, optimizing resource utilization while maintaining operational efficiency.
- Established vendor relationships, negotiating contracts to reduce costs without compromising service quality.
- Conducted regular property inspections, identifying areas for improvement and implementing corrective actions.
Education
Bachelor of Science - Management And Operations
University of Nevada-Las Vegas
05-2006
Skills
- Budget Management
- Customer Satisfaction
- Operations Oversight
- Vendor Relations
- Technology Implementation
- Team leadership
Timeline
Resident Experience Manager
American Campus Communities
10.2025 - Current
Owner/Operator
Stress Less Cleaning & Organizing
05.2020 - Current
Regional Property Manager
Pafille Property Management
03.2006 - 11.2019
Bachelor of Science - Management And Operations
University of Nevada-Las Vegas