Holly Scholtz
Scottsdale
Summary
Dynamic professional with a strong background in customer service and staff management. Expertise in training teams to enhance operational efficiency while ensuring exceptional guest experiences. Committed to fostering collaboration and maintaining high standards in service delivery.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Assistant Manager
Ling and Louie's Asian Bar and Grill
Scottsdale
01.2026 - 06.2026
- Supervised daily operations by scheduling shifts and assigning duties, ensuring efficient workflow.
- Supervised daily operations to ensure smooth restaurant functionality.
- Trained and mentored staff on service standards and menu knowledge.
- Coordinated staff schedules to ensure optimal coverage during peak hours, enhancing customer service.
- Resolved customer complaints promptly, contributing to increased satisfaction and loyalty.
- Monitored food safety practices to ensure compliance with health regulations.
Bartender/Server
Abuelos Mexican Restaurant
Peoria
05.2025 - 10.2025
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Coached and mentored new employees on company policies and procedures to enhance onboarding experience.
- Created weekly schedules based on staffing needs, budgets, and employee requests to optimize coverage.
- Oversaw daily operations of store, managing staff and inventory to ensure smooth workflow.
- Interviewed potential job candidates and made hiring recommendations to general manager.
Assistant Manager
Crust Pizzeria
Solana Beach
09.2018 - 04.2025
- Oversaw daily store operations, managing staff and inventory to ensure smooth functioning.
- Implemented strategies that streamlined daily operations and enhanced overall efficiency.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Coached and mentored new employees on company policies and procedures.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
- Planned and executed special events like holiday promotions and seasonal discounts to drive customer engagement.
Assistant Manager
European Wax Center
Phoenix
03.2017 - 09.2018
- Oversaw daily operations of store, managing staff and inventory to maintain optimal performance.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations to ensure consistent service quality.
Education
Secondary Education - Physical Education
Grand Canyon University
Phoenix, AzSkills
- Team player attitude
- Customer service expertise
- Engaging personality
- New hire training
- Inventory
- Classic cocktails
- Service-oriented mindset
- Staff management
- Strong multitasking
Certification
- Title 4
- Food Handlers
Languages
English, Native
Timeline
Assistant Manager
Ling and Louie's Asian Bar and Grill
01.2026 - 06.2026
Bartender/Server
Abuelos Mexican Restaurant
05.2025 - 10.2025
Assistant Manager
Crust Pizzeria
09.2018 - 04.2025
Assistant Manager
European Wax Center
03.2017 - 09.2018
Secondary Education - Physical Education
Grand Canyon University