Hope Beal
Mesa
Summary
Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service. Proven ability to manage guest interactions efficiently, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving.
Overview
3
3
years of professional experience
Work History
Host/Food Server Assistant
The Phoenician Resort
05.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Assistant Manager
Bahama Bucks
12.2021 - 04.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Worked front counter, drive-thru and other areas.
Education
High School Diploma -
Valley Christian Schools
ChandlerNo Degree - Neuroscience
Arizona State University
Tempe, AZ05-2028
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- POS software
Timeline
Host/Food Server Assistant
The Phoenician Resort
05.2024 - Current
Assistant Manager
Bahama Bucks
12.2021 - 04.2024
High School Diploma -
Valley Christian Schools
No Degree - Neuroscience
Arizona State University
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