Hope Black
Tempe
Summary
Dynamic and results-oriented professional with a proven track record at The Fairmont Scottsdale Princess, adept in streamlining kitchen operations and enhancing customer satisfaction. Skilled in food presentation and team collaboration, I have successfully mastered menu knowledge and fostered warm customer relationships, significantly contributing to a positive dining experience.
Experienced with coordinating and managing tasks in fast-paced environment. Utilizes strong organizational abilities to ensure smooth and timely service. Track record of effective communication and teamwork to meet dynamic needs and achieve operational goals.
Overview
6
6
years of professional experience
Work History
Expo Runner
The Fairmont Scottsdale Princess
03.2023 - Current
- Demonstrated adaptability by quickly adjusting to changes in menu items or special requests from guests.
- Communicated food orders to chefs to execute priorities and special requests.
- Adhered to strict hygiene standards, minimizing potential contamination risks for guests.
- Mastered knowledge of menu offerings, providing accurate information to servers as needed.
- Streamlined plating processes by organizing ingredients and utensils ahead of time for optimal efficiency during service hours.
- Assisted with inventory management by keeping track of supplies and notifying management when restocking was necessary.
- Ensured order accuracy for guest satisfaction, double-checking plates before delivery.
- Maintained a clean and organized expo station, improving efficiency in the kitchen.
Restaurant Server
Pure Sushi Bar & Dining
07.2019 - 01.2025
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
Education
High School Diploma -
Cactus Shadows High School
Cave Creek, AZSkills
- Quick learner
- Strong organization
- Cleanliness standards
- Food presentation
- Line coordination
- Restocking supplies
- Sales experience
- Event setup and breakdown
- Food and beverage experience
- Multitasking
- Customer satisfaction
- Team collaboration
- Food and beverage service
Timeline
Expo Runner
The Fairmont Scottsdale Princess
03.2023 - Current
Restaurant Server
Pure Sushi Bar & Dining
07.2019 - 01.2025
High School Diploma -
Cactus Shadows High School
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