Horacio Enriquez
Tucson
Summary
Dynamic Restaurant Manager with a proven track record at Raising Cane's, excelling in team management and operations oversight. Expert in inventory control and customer engagement, driving quality and efficiency. Successfully coached staff to enhance performance, resulting in improved service standards and customer satisfaction. Adept at problem-solving and maintaining food safety compliance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Raising Cane's Restaurants
10.2022 - Current
- Consistent coaching of crew, on following SOPs.
- Crew deployment, having aces in places.
- Managing labor and adjusting to sales volume.
- Counting and placing truck.
- Handling customer complaints.
- Holding crew meetings and manager meetings.
- Food safety walks, counting safe, closing out/opening out safe, CMX Cleanliness/Audit walkthroughs.
- Weekly follow up emails and replying to emails.
Crew/Trainer/Kitchen Manager
Raising Cane's Restaurants
01.2018 - 10.2022
- Training other crew on SOPs, step by step instructions on how to do each zone. Following up at end of shift.
- Line checks/Food safety walks.
- Coaching crew on SOPs and following up with any food quality issues.
- Working each zone to standard.
- Traveling to open/support other restaurants.
Assistant Manager
QuikTrip
01.2021 - 07.2021
- Counting overall cash/lottery tickets.
- Count/Place truck.
- Handle customer complaints and other disruptive situations.
- Following to do list of cleaning, stocking, and day to day operations.
- Following up with crew on day to day operations.
Assistant Manager
Little Caesars Pizza
01.2017 - 07.2018
- Writing a schedule for crew.
- Counting/Placing truck.
- Working each zone and coaching crew on proper SOPs.
- Counting tills.
Education
High School Diploma -
Rincon High School
Tucson, AZSkills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Operations management
- Organization and prioritization
- Labor and food cost control
- Problem-solving
- Money handling
- Quality control
Certification
- Servsafe Certified.
Timeline
Restaurant Manager
Raising Cane's Restaurants
10.2022 - Current
Assistant Manager
QuikTrip
01.2021 - 07.2021
Crew/Trainer/Kitchen Manager
Raising Cane's Restaurants
01.2018 - 10.2022
Assistant Manager
Little Caesars Pizza
01.2017 - 07.2018
High School Diploma -
Rincon High School