Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Horizan Moreno

Phoenix

Summary

Dynamic leader and problem-solver with proven expertise in shipping and receiving and exceptional customer service skills. At Amazon, enhanced workflow and reduced shipment errors, while at ATL Wings, boosted team performance and customer loyalty. Known for critical thinking and a team player attitude, adept at driving efficiency and productivity in fast-paced environments.

Developed leadership and customer service skills in fast-paced retail environment. Demonstrates ability to manage teams, handle transactions, and resolve customer issues effectively. Seeking to transition into new field where these skills can drive success and foster positive outcomes.

Overview

1
1
year of professional experience

Work History

Prep and Receive Boxes

Amazon
12.2024 - Current
  • Maintained a clean and organized receiving area, enhancing workflow and productivity.
  • Kept work areas clean, safe, and organized.
  • Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
  • Trained new employees on receiving procedures, improving overall team performance.
  • Placed, tagged, and secured merchandise in diverse designated areas.
  • Expedited returns of damaged or incorrect items to suppliers, ensuring timely resolution of issues.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Handled day-to-day shipping and receiving overseeing more than 100 packages per day.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.

Cashier Team Lead

ATL Wings
11.2023 - 10.2024
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Trained team members on cash register operation and cash handling.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Operated POS cash register and equipment to collect payments.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Increased customer loyalty and retention.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.
  • Promoted store loyalty programs to increase repeat business and bolster customer relations.
  • Collaborated with management to develop strategies for improving the overall shopping experience.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Processed refunds and exchanges in accordance with company policy.

Education

High School Diploma -

Ombudsman High School
Az
03-2025

Skills

  • Shipping and receiving
  • Customer service
  • Product inspection
  • Record preparation
  • Leadership qualities
  • Team player attitude
  • Strong hands
  • Receiving procedures
  • Barcode scanning
  • Pallet jack use
  • Problem-solving
  • Critical thinking

Languages

Spanish
Native or Bilingual

Timeline

Prep and Receive Boxes

Amazon
12.2024 - Current

Cashier Team Lead

ATL Wings
11.2023 - 10.2024

High School Diploma -

Ombudsman High School

Similar Profiles

CREATE PROFILE
Horizan Moreno