Seymur Yusifov
Baku,BA
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Personable Guest Services Agent skilled in communicating with guests to provide information, resolve challenges and deliver exceptional service. Well-versed in hotel operations and guest account management illustrated over [Number] years of industry experience.
Overview
2
2
years of professional experience
Work History
Guest Service Agent
SApphire
10.2022 - Current
- Collected room deposits, fees, and payments.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Managed check-in and check-out procedures for guests.
- Upheld hotel policies and procedures by providing high level of customer service.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Facilitated and coordinated transportation services for guests.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Assisted with luggage handling, valet services and concierge services.
- Scheduled and confirmed restaurant reservations for guests.
- Provided accurate information regarding local attractions, restaurants and activities.
Guest Service Agent
Qafqaz Rixos Sport Hotel
02.2022 - 06.2022
- Collected room deposits, fees, and payments.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Recommended hotel services or amenities that guest may find useful.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Provided guest assistance and recommendations for tourist attractions.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Answered hotel phones with professionalism and directed calls appropriately.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to guest inquiries to maximize guest satisfaction.
Education
Bachelor of Science - Organization of Tourism
Baku State University
Azerbaijan, Baku06.2024
Skills
- Hospitality Best Practices
- Registration Management
- Team Member Development
- Writing and Verbal Communication
- Hospitality Services
- Guest Relations
Languages
Azerbaijanian
Native language
Turkish
Advanced
C1
Russian
Elementary
A2
English
Advanced
C1
Timeline
Guest Service Agent
SApphire
10.2022 - Current
Guest Service Agent
Qafqaz Rixos Sport Hotel
02.2022 - 06.2022
Bachelor of Science - Organization of Tourism
Baku State University
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