Hugh Robinson

• Verified accuracy of checks through thorough balancing and validation methods.
• Enhanced data collection processes by collaborating with cross-functional teams.
• Engaged with internal teams to adapt to changing business needs and strategic shifts.
• Prioritized business and information needs in close coordination with management.

• Handled general information calls regarding passport application procedures.
• Scheduled appointments based on region for efficiency.
• Sent confirmation emails detailing essential passport appointment information.
• Compiled personal information to facilitate status checks for applicants.
• Collected credit card information to expedite service requests.

• Resolved client payroll processing queries and issues efficiently.
• Executed complex projects, including calculation updates, special reports, tax amendments, and company setups.
• Conducted research and analysis on PTO, OT, double time calculations, and benefit accruals.
• Collaborated with functional areas on PTO, special calls, time and attendance schedules, and 401K requirements.

Enhanced customer service through effective collaboration with team members.

• Resolved escalated issues from various departments in a professional manner.
• Maintained strict adherence to company policies regarding confidential information.
• Efficiently managed a queue of pending tasks, consistently meeting internal processing goals.
• Demonstrated meticulous attention to detail and strong time management capabilities.

• Interacted with clients while effectively navigating multiple computer applications.
• Documented loans and verified checklist requirements for modifications.
• Processed transactions accurately, ensuring compliance with policies.
• Proactively followed up with customers via calls and emails to resolve issues.

• Conducted research utilizing multiple systems and resources to gather relevant information.
• Delivered high-quality responses while resolving customer complaints via phone.
• Identified root causes of issues and recommended process improvements proactively.

• Analyzed compromised domains and delivered actionable recommendations for remediation.
• Educated clients on cybersecurity principles while fostering long-term relationships.
• Monitored client websites to enhance overall customer experience and satisfaction.
• Advised clients on data protection strategies and risk management best practices.

Analyzed customer financial data to assess mortgage loan eligibility.

• Processed documentation and verification for loan applications and approvals.
• Prepared comprehensive loan documentation and collected modification documents.
• Facilitated communication among clients, underwriters, and real estate agents.
• Reviewed loan files to ensure compliance with federal and state regulations.