Hugo Garcia Duran
Prescott Valley
Summary
Adept at multitasking and exceptional customer service, I excelled at Dennys Restaurant by enhancing guest satisfaction and efficiently managing high-volume periods. Skilled in cash handling and guest engagement, I significantly minimized customer complaints through proactive service and effective communication. My ability to train new hires and maintain strong customer relationships underscores my hospitality expertise and strong work ethic.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server/Restaurant Hostess
Dennys Restaurant
03.2023 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Education
High School Diploma -
Bradshaw Mountain High School
6000 E Long Look Dr. 05.2025
Skills
Strong Work Ethic
Exceptional customer service
Cash Handling
Guest Engagement
Memory retention
Hospitality service expertise
Foreign language proficiency
Multitasking
High Energy and Stamina
Time Management
Organizational Skills
Active Listening
Accomplishments
Educational Accomplishment Through CTED Mountain Institute for Business Management Program [2023-2023].
Affiliations
- Rotary International
- Future Business leaders of America
- Rotary District 5495
- Interact International
Certification
- Certificate in Business management, MICTED 2 year program.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server/Restaurant Hostess
Dennys Restaurant
03.2023 - 09.2024
High School Diploma -
Bradshaw Mountain High School
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