Huliana Vivar
Gilbert
Summary
Compassionate healthcare professional with extensive experience in Patient Care and Clinical Operations. Expertise in Active Listening, Crisis Intervention, and Empathetic Communication, ensuring effective and supportive interactions. Proven ability to foster collaborative environments that empower teams and drive optimal patient outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant
First Medical Associates
07.2025 - Current
- Enhanced patient flow by supervising daily operations and quality care delivery.
- Optimized treatment plans through collaboration with healthcare providers for better outcomes.
- Trained junior medical assistants on clinical procedures and effective patient interactions.
- Increased data accuracy by implementing electronic health record systems.
- Documented patient information accurately in EMR for efficient medical staff preparation.
- Performed EKGs and tests based on patient presentations in the office.
Clinical Supervisor
John Hopkins Community Physicians
06.2023 - 02.2024
- Increased team efficiency by leading 12 clinical personnel and support staff.
- Enhanced practice standards by monitoring and analyzing staff performance closely.
- Streamlined Medical Assistant hiring by interviewing candidates and providing recommendations.
- Cultivated effective communication with staff and physicians to ensure quality care.
- Managed crisis situations with professionalism to optimize patient support and outcomes.
- Conducted patient assessments to determine needs and coordinate care plans.
Director of Clinical Services
Evolve Direct Primary Care
11.2019 - 07.2023
- Enhanced policy frameworks through development and implementation of revised procedures.
- Facilitated effective communication with clinical staff and patients using active listening.
- Identified and recruited top talent to strengthen team capabilities and workplace culture.
- Trained new hires on job responsibilities for improved performance and compliance.
- Formulated strategic plans that aligned with budgetary and quality assurance goals.
- Managed pharmacy inventory levels by ordering supplies to maintain adequate stock.
- Oversaw surgery scheduling and verified insurance coverage for seamless operations.
- Achieved increased revenue by successfully negotiating client contract renewals.
Lead Medical Assistant
PM Pediatrics Urgent Care
06.2015 - 11.2019
- Documented patient medical history and vital signs to ensure accurate intake.
- Trained new medical assistants on office procedures and key responsibilities.
- Performed EKGs and diagnostic tests according to patient needs.
- Maintained cleanliness and organization of exam rooms and medical equipment.
- Guided patients to exam rooms and addressed their inquiries.
- Monitored supply levels and ordered medical supplies before depletion.
Education
Associate of Applied Science - Addiction Counseling
Anne Arundel Community College
Arnold, MD06.2027
Certificate of Technical Studies - Emergency Medical Technician
Maryland Fire And Rescue Institute
Millersville, MD06.2022
Certified Medical Assistant -
Tesst College of Technology
Baltimore, MD08.2013
Skills
- HIPAA compliance
- Clinical leadership
- Patient education and counseling
- Phlebotomy expertise
- Conflict resolution techniques
- Patient care coordination
- Vital signs monitoring
- Staff oversight
- EMR / EHR
Accomplishments
Everywoman's Marathon Scottsdale 2025
10K Chesapeake Bay Bridge
Annapolis Half Marathon 2022
Certification
Certified Clinical Medical Assistant (NHA)
State of MD Certified EMT
American Heart Association BLS-CPR Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lead Medical Assistant
First Medical Associates
07.2025 - Current
Clinical Supervisor
John Hopkins Community Physicians
06.2023 - 02.2024
Director of Clinical Services
Evolve Direct Primary Care
11.2019 - 07.2023
Lead Medical Assistant
PM Pediatrics Urgent Care
06.2015 - 11.2019
Certificate of Technical Studies - Emergency Medical Technician
Maryland Fire And Rescue Institute
Certified Medical Assistant -
Tesst College of Technology
Associate of Applied Science - Addiction Counseling
Anne Arundel Community College