Humay Aliyeva
Baku,Azerbaijan
Summary
Hard-working person with strong organisational skills, exceptional leadership, communication abilities leads high-performing cross-functional teams. Achieves company goals through exceptional planning and prioritisation.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
21
21
years of professional experience
20
20
years of post-secondary education
7
7
Certification
Work history
Customer Relations/Representative
Azercell Telecom LLC
Baku, Azerbaijan
01.2007 - 12.2024
- Working with customers, documents, different services of the department, making different operations
- Customer problem solving, making independent decisions, to be responsible in the office: solve employee problems, solve office problems, help employees in their job
- Cheking payment system
- Work with corporate customers, companies, sale and connection of various services
- Evaluation of customer services representatives' work
- CCM/ Strategic Adjacencies and Customer Channels Department Representative
- Retail Sales department/ Baku Franchise and Owned Stores Representative/Baku Sales Section Representative/Sales & B2B,B2C Block
- Improved customer satisfaction by promptly and professionally addressing queries and concerns.
- Improved customer satisfaction ratings through responsive query resolution.
- Regularly updated product knowledge, provided accurate information at all times.
Inspector of the Technical Department / Translator
Public Television and Radio Broadcasting Company
Baku, Azerbaijan
01.2005 - 01.2007
- Work with documents, translation of the documents from English into Azeri and Russian, From Russian and Azeri into English
- Interviews with foreign politicians and translate that interviews into Azeri, Russian languages
- Translation of Azeri, Russian inteviews into English
- Translation of cartoons from English into Azeri and Russian languages
- Worked as a simultaneous interpreter
- Recorded findings of inspections using established practices.
- Communicated well with personnel at multiple levels across various teams.
- Enhanced company reputation with thorough and professional inspection services.
- Prepared correct sample quantities for analysis.
- Wrote reports outlining project progress and results.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
- Developed appropriate resources to meet needs of diverse audiences.
- Delivered high-quality results within budget and timeframe targets.
- Evaluated translations against source documentation to validate work accuracy.
Translator
Prant Real Estate Agency
Baku, Azerbaijan
09.2003 - 07.2004
- Work with documents, translation of the documents
- Worked as a simultaneous interpreter
- Assisted in business meetings for effective bilingual conversation.
- Liaised with foreign clients to facilitate better understanding.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Successfully delivered on tasks within tight deadlines.
Education
BA - English Philology
Azerbaijan University of Foreign Languages
Azerbaijan,Baku city 09.2000 - 07.2003
Pianist -
Musical School 8 by Gara Garayev
Azerbaijan,Baku city 09.1990 - 07.1997
Secondary School - English, Russian, Azeri
Secondary School N 212
Azerbaijan,Baku city 09.1990 - 07.2000
Certificate of Higher Education - Human Recources Management
Internation Business Management Institute
Azerbaycan,Baku City 08.2023 - 10.2023
Certificate of Higher Education - Excell Studing
Computer Cources
Azerbaijan,Baku city 07.2016 - 08.2016
Course of Excell Studing
Azercell Telekom LLC
Azerbaijan,Baku city 11.2023 - 12.2023
Course of Law for Non Lawyers
Azercell Telekom LLC
Azerbaijan,Baku city 02.2014 - 02.2014
Fraud and Credit Control Training
Azercell Telekom LLC
Azerbaijan,Baku city 04.2017 - 04.2017
Stress Management Training
Azercell Telekom LLC
Azerbaijan,Baku City 03.2020 - 03.2020
Certificate of Higher Education - Civil Defence Nurce Course
The UniversityofForeign Languages(Medical Brunch)
Azerbaijan,Baku city 01.2004 - 07.2004
Customer Focus Training
Azercell Telekom LLC
Azerbaijan,Baku city 10.2017 - 10.2017
Skills
- PowerPoint
- OCM
- Handling and Complaint
- BSS
- Adobe
- ESS/SAP
- MS Office programmes
- Creativity
- Co-operation
- Organizing
- Leadership/Management
- Communication
Websites
Certification
- Human Resources Management,
- MS Excel Training,
- Stress Management Training,
- Customer Focus Training,
- Fraud and Credit Control Training,
- MS Excel Training,
- Law for Non Lawyers Training,
- Civil Defense Nurse Course.
Affiliations
- studing,reading,travelling,music,painting
Accomplishments
Creation of a system for translating cartoons on TV channel
I was the first employee to discover the fraudulent client who could harm the campaign
Languages
English
Fluent
Russian
Fluent
Turkish
Upper intermediate
Azeri
Native
Timeline
Course of Excell Studing
Azercell Telekom LLC
11.2023 - 12.2023
Certificate of Higher Education - Human Recources Management
Internation Business Management Institute
08.2023 - 10.2023
Stress Management Training
Azercell Telekom LLC
03.2020 - 03.2020
Customer Focus Training
Azercell Telekom LLC
10.2017 - 10.2017
Fraud and Credit Control Training
Azercell Telekom LLC
04.2017 - 04.2017
Certificate of Higher Education - Excell Studing
Computer Cources
07.2016 - 08.2016
Course of Law for Non Lawyers
Azercell Telekom LLC
02.2014 - 02.2014
Customer Relations/Representative
Azercell Telecom LLC
01.2007 - 12.2024
Inspector of the Technical Department / Translator
Public Television and Radio Broadcasting Company
01.2005 - 01.2007
Certificate of Higher Education - Civil Defence Nurce Course
The UniversityofForeign Languages(Medical Brunch)
01.2004 - 07.2004
Translator
Prant Real Estate Agency
09.2003 - 07.2004
BA - English Philology
Azerbaijan University of Foreign Languages
09.2000 - 07.2003
Pianist -
Musical School 8 by Gara Garayev
09.1990 - 07.1997
Secondary School - English, Russian, Azeri
Secondary School N 212
09.1990 - 07.2000
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