Humay Hacıyeva
Baku ,Azerbaijan
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Karcher
Customer care specialist
07.2024 - Current
- Developed and customized 1C solutions to meet business needs in accounting, inventory management, and HR.Developed and customized 1C
- Configured and implemented workflows for automated document management and approvals.
- Created custom reports and dashboards for financial and operational insights.Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Expressbank
Call center specialist
05.2024 - 07.2024
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Lebon cafe
Hostess
08.2023 - 01.2024
- Created a welcoming environment for customers by maintaining cleanliness and organisation of the cafe.
- Delivered exceptional customer service to ensure repeat business.
- Maintained high standards of coffee preparation, resulting in consistently excellent reviews.
- Cultivated relationships with regulars, enhancing their experience and loyalty to the establishment.
Inci group of companies
Sales specialist
05.2023 - 08.2023
- Ensured smooth operation by coordinating group bookings and managing event logistics.
- Streamlined communication for improved departmental efficiency by liaising with multiple departments.
Yelo Bank
Specialist in sales by alternative channels
02.2022 - 02.2023
- Advised clients on the issue of repayment of credit card debt - as a result,
the live queue in offline branches of the bank was reduced - Processed memos and notifications from customers regarding the
blocking/unblocking of the mobile application - Worked with complaints and wishes of clients - had the highest rate in
terms of the number of received, processed and successfully closed calls
and resolved complaints during November-December 2022
- Created applications (requests) to other specialized departments of the
Bank to eliminate customer problems - Provided clients with information on transactions on accounts, plastic
cards, and credit products - Advised clients on the operation of the remote banking system.
Education
BSC - Economics
UNEC
09.2016 - 06.2020
MSC - Economics and Management
ASOIU
09.2020 - 06.2022
Timeline
Karcher
Customer care specialist
07.2024 - Current
Expressbank
Call center specialist
05.2024 - 07.2024
Lebon cafe
Hostess
08.2023 - 01.2024
Inci group of companies
Sales specialist
05.2023 - 08.2023
Yelo Bank
Specialist in sales by alternative channels
02.2022 - 02.2023
MSC - Economics and Management
ASOIU
09.2020 - 06.2022
BSC - Economics
UNEC
09.2016 - 06.2020
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