Summary
Overview
Work History
Education
Skills
Timeline
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Ian Darley

Phoenix

Summary

Experienced retail operations leader with over 9 years in high-volume environments, including 4 years in cannabis retail. Proven track record of driving sales, ensuring regulatory compliance, optimizing team performance, and enhancing customer experience. Adept at managing multi-shift teams, inventory systems, and compliance-driven environments. Passionate about advancing cannabis education and destigmatization through ethical, customer-centric retail leadership.

Overview

12
12
years of professional experience

Work History

Sales Team Leader

JARS Cannabis
05.2021 - Current
  • Supervised daily operations for a dispensary averaging $20K in daily sales.
  • Ensured 100% compliance with state cannabis regulations, including employee training, inventory audits, and customer education practices.
  • Led training initiatives on products, POS usage, customer interaction, and compliance SOPs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Built relationships with customers and community to promote long term business growth.

Customer Service Representative

Discover
10.2019 - 01.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Assistant Manager

Big 5 Sporting Goods
09.2013 - 10.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

High School Diploma -

Ironwood High School
Phoenix, AZ
05-2013

Skills

  • Cannabis Retail Compliance (state-specific regulations)
  • Inventory & POS Management
  • Staff Hiring, Training & Development
  • KPI-Driven Sales Leadership
  • Operational Efficiency & SOP Implementation
  • Customer Engagement & Education
  • Conflict Resolution & Performance Management
  • Team Scheduling & Payroll Systems
  • Community Engagement & Brand Representation

Timeline

Sales Team Leader

JARS Cannabis
05.2021 - Current

Customer Service Representative

Discover
10.2019 - 01.2021

Assistant Manager

Big 5 Sporting Goods
09.2013 - 10.2018

High School Diploma -

Ironwood High School

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Ian Darley